- Deskside Technician II Bedford
- Stefanini North America and APAC in Bedford, MA, United States
- jobs
- 1 month ago
jobs description
Who We Are.
Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral devise failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral devise failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Position performing client-site servicing, repair and/or installation of company product(s). This job may include any.
aspect of product field support, including system hardware and software, and systems networking.
Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on
assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice.
Attendance and schedule adherence are requirements of this position.
Providing hardware/software support services to onsite client including break/fix.
• Implementing virus detection and eradication procedures.
• Diagnosing end-user system failures and implement repair solutions.
• Diagnosing printer and other peripheral devise failures and implement repair solutions.
• Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
• Providing installation and upgrading services of hardware and software.
• Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.
• Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
High school diploma or equivalent required. Typically requires a minimum of 2 - 4 years of related experience.
• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending, and lifting equipment sometimes up t50 pounds and
engaging in labor related duties of connecting computer equipment.
• Knows and applies fundamental concepts, practices, and procedures of particular field of specialization.
What You'll Get
• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different.
• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision making.
Bedford MA United States