- CSR/Facility Coordinator (Cambridge, MA)
- Planet Forward in Cambridge, MA, United States
- jobs
- 1 month ago
jobs description
Job Summary:
Performs support for general operations needs and is responsible for daily interaction with tenants who require facilities services. Operates site-based facility work order management system, runs daily/weekly/monthly reports as needed. Edits and schedules, preventative maintenance & unscheduled work order for facilities personnel. Assist with everyday needs of facilities as directed
Duties & Responsibilities:
Event coordination and planning (catering, supplies, decorations)
Scheduling and coordination of conference room and set ups for BRIC personnel
Keeping calendar, tracking, and delegating room set ups with Staff
Point of contact for executive management/admins for emergency facility issues – work with facility manager to address – follow up with Client.
Ordering supplies for facility staff, facility manager, various BRIC employees (projectors, lamps, TVs, janitorial items)
BRIC P Card management – obtaining receipts, submitting to accounting personnel.
Report to FM and follow up with BRIC employees on hot/cold calls.
Scheduling technician jobs (picture hanging, furniture) through the internal system and communicate with Client
On call lists-sending reminders and updates to security and facilities staff
Approving, assigning and delegating all unscheduled work requests to EFS staff and janitorial account manager.
Attending building analytics meeting with BMS vendor, Schneider Electric – creating corrective work orders in Infor
Working with copy center to create signage/documentation for BRIC employees – placing around site
Obtaining vendor quotes/estimates
Performs administration support including employee training, timecards, ordering, vendor management, scheduling, safety, reporting, dictation, Purchase Order coordination, and any other such task assigned by supervisors.
Acts as liaison for tenants in building, assuring work orders are performed
Conducts daily reviews of open and closed work orders. Follows up with work order initiator/tenant ensuring their work request was fulfilled and closed out properly
Assist with vendor management by coordinating outside contractor schedule and contact information.
Conducts daily/weekly reporting on open work orders for supervisor review.
Keeps accurate files of all office related issues, and personnel. Ensuring files are up to date and complete.
Communicate with supervisor on the work performed and present status of work orders and preventive maintenance.
Will attend weekly staff meeting and safety training.
Conducts additional training as assigned
Provides information for input to client work order tracking system to initiate work orders for unscheduled jobs, develop materials lists for ordering, and may be required to provide support
Qualifications:
One-year certificate from college or technical school or one to three months’ related experience and/or training; or equivalent combination of education and experience
Needs to have attention to detail, customer service skills, interpersonal skills, professionalism
Cambridge MA United States