- Customer Service Manager (Aerospace) Leighton Buzzard
- Safran Electrical & Power UK in Leighton Buzzard, , United Kingdom
- jobs
- 1 month ago
jobs description
Customer Service Manager (Aerospace)
Pitstone, Tring, Hertfordshire
£ Competitive
Benefits: 8% Bonus, Excellent Pension, 33 Days Holiday, Dental, BUPA, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen
Skills: MRO, SAP, Aerospace or manufacturing background, Leadership experience, Influential, Communication skills, Process management
At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will be hybrid-electric or full-electric, which is why we are working to develop and deliver advanced electrical solutions to help decarbonise flight.
The UK Safran Electrical & Power team has expertise in designing and developing electrical systems comprising generators, power conversion, distribution and control, with developing expertise in electric motors for aircraft propulsion.
If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team.
The Role
As a Customer Service Manager at Safran Electrical & Power you will lead a dedicated team capable of delivering front line support of a world-leading aerospace business and their aftermarket customers. You will ensure the team deliver world-class customer service to the global customer base, from quotations, contract acceptance and invoicing, through to order tracking with internal Operations teams and administration of warranty claims. You will manage commercial issues such as new conditions within the MRO module, demand changes and pricing agreements.
· Develop and lead a global service centre capable of delivering excellent front line business support and order management between the business and its global aftermarket customer base
· Implement customer service policies and procedures, ensuring world class customer service is provided
· Manage the deployment of new contracts, ensuring all conditions are aligned to agreed contractual terms and demand changes are reviewed with key stakeholders
· Establish a service driven quotation process, building strong links with internal functions to ensure accurate costing, pricing and lead-times
· Manage complex escalations and complaints resolution in a timely manner, liaising with internal functions as required
· Build strong customer relationships through proactive daily communication, participating in face to face commercial meetings as required
Desirable Experience
We are looking for candidates with a range of skills and experience, but we’re also keen to help people grow and develop in this role. If you have some or all of the following, we’d love to hear from you:
• Aerospace or manufacturing background essential
• Experience leading or managing a technical customer service centre
• Excellent communication and presentation skills with ability to build strong relationships with both internal and external stakeholders
• SAP experience desirable
• Ability to manage individual and team priorities on a daily basis
• Highly influential with the ability to drive change throughout the team
Get involved:
We also have a number of groups and forums onsite that you can get involved with, including Women at Safran, STEM ambassadors, employee forum, charity partnerships and wellbeing programme.
Our Wellbeing Programme in Pitstone aims to place employee wellbeing at the heart of our business, and we integrate it within all that we do. The programme is made up of four wellbeing committees; Healthy Minds, Physical, Social & Financial. Our enhanced family friendly policies re-enforce our commitment to providing a workplace that is both diverse and inclusive.
Job Types: Full-time, Permanent
Additional pay:
• Bonus scheme
Benefits:
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking
• Referral programme
Schedule:
• Monday to Friday
Ability to commute/relocate:
• Leighton Buzzard: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Leighton Buzzard United Kingdom