- Urgent Opening for Team Leader- Customer service (BPO)- At Bhayandar Location Mumbai
- Epicenter Technologies Private Limited in Mumbai, Maharashtra, India
- jobs
- 1 month ago
jobs description
Urgent Opening for Team Leader- Customer service (BPO)- At Bhayandar Location
Shift:- 6 Days working
Day rotational shift
• Managing the team, performance management, training and coaching, handling all the admin task, managing the staffing, client management and daily reporting, real time monitoring of queues
• Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
• Plan, implement & monitor deliverables for the teams reporting to him
• Coordinate with other departments for smooth implementation of work
• Responsible for maximizing revenue & minimizing cost.
• Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
• Responsible for Daily Operational Reports.
• Responsible for morale & motivation of the staff.
• Responsible to train & create growth opportunities for Subordinates.
• Managing Employee Relations, conducting Skip Level meetings and improving employee connect
• Must have experience in selling insurance products
• Ability to liaise with relevant support departments stakeholders
• Ability to create an environment of trust and fairness, and drive organizational culture and values
Other Skills:
• Minimum 2 years of experience in BPO for inbound process
• Candidates from Insurance background will be preferred.
• Empathy, Assertiveness and leadership are key skills for this role
• Good MS office skills
Interested candidates can share their resume on minakshi.shettigar@epicentertechnologies.com
Current CTC:
Expected CTC:
Notice Period:
Location:
Team size:
Mumbai Maharashtra India