- Customer Service Apprentice with Husqvarna Newton Aycliffe
- Husqvarna in Newton Aycliffe, , United Kingdom
- jobs
- 1 month ago
jobs description
Based in Newton Aycliffe. The successful candidate will be part of the growing Customer Service Department within the Husqvarna UK organisation. Husqvarna’s Aycliffe site is famous for producing thousands of the firm’s robotic lawnmowers which are shipped around the world every year.
Key Responsibilities
• Work in a small team of 6 to provide a positive customer service experience for our B2B clients and online customers.
• Provide prompt customer service support to Husqvarna Dealers via telephone and email.
• Process sales orders, returns and credits.
• Handle customer enquiries such as; deliveries, orders, discounts, part numbers, pricing, product specifications and complaints.
• Liaise with warehouses and transport teams to resolve delivery and stock issues.
• Inputting data accurately into Excel and CRM/REX systems.
• Involvement in seasonal campaigns.
Additional Skills/Qualifications Required
This is an exciting opportunity for someone starting their career in a global business.
• GCSE English and Maths, grades 4-9
• Computer literate: strong IT skills and experience using MS Excel
• Good communication skills
• An enthusiastic team plater with good organisational skills
• Positive attitude and eager to learn
• Organisation skills and ability to prioritise work
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standard which includes:
• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communication
• Quality
• Planning and organisation
• Project management
• Relevant regulation
• Policies
• External environment factors
The role is full time; 35 hours a week:
• Monday - Thursday - 8:30am - 4:45pm
• Friday - 8:30am - 3:00pm
Education:
• GCSE or equivalent (preferred)
Work Location: In person
Job Types: Full-time, Apprenticeship
Pay: £12,313.60 per year
Benefits:
• On-site parking
Education:
• GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 31/07/2024
Reference ID: Customer Service Apprentice
Newton Aycliffe United Kingdom