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  • 6 days ago

jobs description

Job Description
• Job Category: Rooms & Guest Services Operations
• Location: Ixtapan de la Sal Marriott Hotel & Spa, Jose Ma. Morelos 44, Ixtapan de la Sal, Mexico
• Schedule: Full-Time
• Located Remotely? No
• Relocation? No
• Position Type: Non-Management

Position Summary

Answer, record, and process all guest requests through various communication channels. Operate telephone switchboard, handle wake-up calls, and direct calls appropriately. Log guest requests, coordinate with relevant departments, and ensure guest satisfaction. Provide information on room features, amenities, and local attractions. Assist with room service orders, internet access, and entertainment queries.

Adhere to company policies, maintain a professional appearance, uphold confidentiality, and deliver excellent customer service. Build positive relationships, meet quality standards, and perform assigned duties diligently.

Preferred Qualifications
• Education: High school diploma or equivalent
• Related Work... Experience: None
• Supervisory Experience: None
• License or Certification: None

Marriott International is an equal opportunity employer dedicated to diversity and inclusivity in the workplace. Elevate your career with Marriott Hotels, known for exceptional hospitality worldwide.

Join a global team that values your contribution and encourages personal growth. Experience the luxury and legacy of JW Marriott, where associates are empowered to deliver outstanding service rooted in the brand's rich history
Ixtapan de la Sal State of Mexico Mexico


Apply - Agent-At Your Service Ixtapan de la Sal