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  • jobs
  • 3 days ago

jobs description

Description

Responsible for managing resources to ensure the correct number of agents can handle incoming calls efficiently.

Position Summary and Responsibilities:
• Generate performance reports and provide recommendations based on trends.
• Collect data as planned and implement reporting changes.
• Deliver designated reporting activities accurately and timely.
• Automate reports to improve efficiency.

Qualifications Skills/Environment:
• Proficient in Microsoft Office Suite.
• Strong customer service, analytical, and communication skills.
• Self-motivated and independent.

Communication/Negotiation:
• Define reporting requirements to meet business needs.
• Coordinate data collection and analysis activities.

Problem Solving:
• Interpret instructions and recommend improvements in reporting methods.

Contribution/Leadership:

Support the measurement and reporting requirements of business units, ensuring data availability to clients and management.

Location: NIC Managua ... Kakau

Language Requirements: English

Time Type: Full Time
San José Province San José Costa Rica

salary-criteria

Apply - Real Time Analyst San José Province