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jobs description

At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full... potential, and thrive - Diversity is Our Strength!

The food & experiences we provide make quite an impact! And so do our people!

We’re excited to grow our global team of skilled culinarians, managers, food service operators and subject matter experts - this is not just a workplace, it’s a place to innovate, a platform to bring your ideas to life, contribute to a sustainable future and best of all - be a part of an awesome team!

More information about our global brand here: Compass Ireland | Ireland’s Top Contract Catering Company (compass-group.ie)

Role Summary

The Unit Manager will be fully responsible for all Food & Cleaning service operations ensuring operational excellence and that all aspects are adhered to at all times. You get to inspire and develop your team, making sure they provide outstanding customer experiences. You will need to ensure your operations are fully compliant with Compass process, health and safety and food hygiene regulations and run commercially in line with net growth and retention targets. You will be expected to build strategic client relationships to ensure retention of contracts is maintained.

The great things you will be expected to do

Day to Day Role Duties
• Engage with the Operations manager & Client regularly, keeping them up to date with any on site changes or action plans
• Empower and support the team or colleagues and suppliers to deliver a great service
• Lead and inspire your team through training, coaching, development and feedback
• Design, manage and own the overall experience, not just the offerings
• Set an expectation of hospitality that is friendly and engaging
• Have a passion for quality food preparation and taste
• Create, manage and implement new projects and ideas
• Ensure team reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner
• Monitor and manage all financial responsibilities such as forecasting and budgeting
• Ensure budgets are understood and adhered to
• Ensure all sector and Compass employee guidelines are implemented and adhered to
• Identify and develop both internal and external talent to ensure clear and succinct succession planning
• Promote a culture of Food and Workplace Safety
• Communicate with our client honestly, accurately and in a timely manner
• Meet all timelines for quarter and year-end reports given by our partner and Sector Employer
• Work with others to ensure that client and consumer expectations are understood and exceeded
• Champion daily team briefings that are user-focused
• Minimise agency and overtime spend and when necessary, ensuring that agency staff are trained to Compass Ireland standards

Customer and Client Satisfaction
• Embrace and deliver all aspects of role to an exceptional standard
• Work with others to ensure that client and consumer expectations are understood and exceeded
• Promote Compass Ireland hospitality to our Client engaging with them through our food choices, displays, space designs while acting as a Compass Advocate at all times
• Be polite, professional and friendly at all times with customers, clients and colleagues

Employee Development & Team Work
• Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
• Take the opportunity to continuously learn and grow
• Encourage fresh thinking and initiative in the team
• Encourage feedback and suggestions for improvement
• Think of ways to make the work environment fun and team driven

Health & Safety
• Observe and comply with all company and unit procedures relating to safety and security, reporting any issues to your line manager
• Take responsibility for your own health and safety and that of others who may be affected by what you do or what you fail to do
• Correctly use work equipment, personal protective equipment in accordance with training and instructions provided, reporting any equipment issues to your line manager

Key skills required
• Bachelor's degree is preferred, or equivalent professional experience
• Food/Cleaning service/unit supervision experience
• English - Excellent communication skills both written and verbal
• Working knowledge of Microsoft suite
• Strong passion for great food and hospitality
• General culinary knowledge of basic kitchen practices, protocols and procedures
• Demonstrates good judgement and decision making skills
• Commercially focused with ability to measure impact and results
• Ability to create effective relationships, influence and collaborate internally and externally at all organisational levels
• Demonstrates Compass values and recognition principles
• Understands and has knowledge of industry trends and direction; ability to learn and effectively utilise the Client’s tools
• Strong communicator that can confidently speak with all levels within the business, where necessary utilising negotiation and reasoning skills
• Communicate and collaborate across many teams about multiple projects taking place simultaneously

• Customer service
• Accountability
• Organisational skills
• Problem solving
• Team management
• Decision making
• Conflict management
• Quality and Compliance
• Stakeholder management
• Project management
• Change management
• Strategic thinking

Compass Group is an equal opportunity employer. At Compass Group, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law
Clonmel County Tipperary Ireland


Apply - Unit Manager Clonmel