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Job Title: Service Fulfillment and Support Engineer

Location: Ibadan, Nigeria

Job Summary:

We are currently seeking a service fulfillment and Support Engineer to join our Ibadan team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.


· Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.

· Retail Customers: Restore service failures within 24 hours of its occurrence.

· Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident

· Identify, plan and execute nodes/segment that require preventive maintenance on the network.

· Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.

· Ensure weekly support status reports are done... and submitted timely for review.

· Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.

· Timely delivery and completion of Assigned projects.

· Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.

· Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.

· Ensure no stock-out of tools and materials for network implementation and for fault support

Qualifications and Requirements

· BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)

· CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

· At least 2 years in the telecommunications industry,

· Customer centric and stakeholders’ management.

· Good LAN/WAN network design and implementation skills.

· Ability to solve complex problems in the shortest available time using honed analytical skills.

· Good interpersonal skills with customers, vendors and members of team.

· Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).

· Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).

· Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.

· Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.

· A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.

· Knowledge and experience with network security (IPSec Firewalls) is desirable.

· A hand on experience with OSPF and BGP is desirable.

· Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

· Must be able to follow multiple simultaneous projects to completion with minimal supervision.

· Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.

· Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.

· Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

· Hardworking and Tenacious.

· Performance driven.

· Sharp analytical and logical reasoning.

· Work effectively with own initiative and with minimal supervision and also as a part of a team.

How to Apply:

Interested and qualified candidates should send their resumes to uenobong@ipnxnigeria.net using the job title as the subject of the mail
Ibadan Nigeria


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