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  • jobs
  • 2 weeks ago

jobs description

Responsibilities:
• Manage and grow client relationships with new and existing clients.
• Facilitate meetings with client leadership and implementation teams providing critical solution statuses and/or updates...
• Understand the business outcomes required to support customer services
• Analyze, identify and drive critical and escalated issues to resolution
• Deliver Task orders and coordinate with COR
• Prepare Project status reports
• Track internal OLA metrics, provide clients with SLA management and reporting metrics
• Ensure change management procedures are being followed internally and communicated to clients
• Collaborate and Lead SDM initiatives, mentor and guide other team members

Qualifications

Required
• Bachelor’s degree or equivalent relevant experience
• At least 5 years of Client Relationship experience with proven ability to grow and maintain client relationships
• Experience working with COR (federal Clients)

Preferred
• Broad technology background
• ITIL Practitioner Certification or greater
• Experience in multiple areas including Service Strategy, Service Design, Service Transition, and Service Operation with Continual Process Improvement

Vienna VA United States

salary-criteria

Apply - Program Manager Vienna