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6 New Cumberland, PA New Cumberland, PA Full-time Full-time $16 - $17 an hour $16 - $17 an hour 7 days ago 7 days ago 7 days ago Client Success Specialist Company Cornerstone Adminisystems, Inc.
is an employee-owned company, founded in 1994 with a sole focus on serving the EMS industry.
We deliver comprehensive billing and revenue cycle management solutions with a total commitment to delivering the best possible result for every client, every day.
Client Success Specialist A Client Success Specialist (Specialist) is responsible for the day-to-day maintenance of a group of assigned client accounts, developing effective professional relationships through the utilization of phone, email, and video conference to provide timely and meaningful feedback, the routine execution of workflows and ad-hoc requests both internal and external, report generation and analysis, situational awareness, and interpersonal rapport building.
A Specialist reports to a Client Success Supervisor.
Successful... candidates will:
Understand EMS, ambulance billing and Cornerstone practices Communicate effectively over the phone, through email, and video conference Manage multiple workflows while prioritizing incoming client and internal requests Multi-task and exercise sound judgment in balancing competing priorities Be a positive team player with a leadership mentality Qualifications Two years or more in a client-facing position preferred Proficiency in Microsoft (Excel, OneNote, Outlook, PowerPoint, Word) Proven proficiency in healthcare billing and reimbursement Benefits & Perks Comprehensive insurance (Central Penn AAA, health, dental, paid life insurance, supplemental) Generous PTO Eligible for Employee Stock Ownership Plan w/Safe Harbor Contribution (once vested) Potential for flexible hours Relaxed and collaborative atmosphere Employees are expected to protect the privacy of all patient information in accordance with Cornerstone's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a third-party billing agent.
Failure to comply with Cornerstone's policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment.
Employees may access Protected Health Information (PHI) and other patient information only to the extent that is necessary to complete their job duties.
PHI may only be shared with other employees who need to know specific patient information to complete their job responsibilities related to billing, payment, or other company operations.
Employees are expected to report, without the threat of retaliation, any concerns regarding Cornerstone's policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Privacy Officer.
Cornerstone Adminisystems, Inc.
23 Old Depot Road, New Cumberland, PA 17070 Employees are expected to actively participate in Cornerstone's privacy training and are required to communicate privacy policy information to coworkers, students, patients, and others in accordance with Cornerstone's policy.
Disclaimer The information provided in this description has been designed to indicate the general nature and level of work performed by employees within this job.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job.
Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.
This job description is not an employment agreement or contract.
Cornerstone Adminisystems, Inc.
23 Old Depot Road, New Cumberland, PA 17070 Job Type:
Full-time Pay:
00 - $17.
00 per hour
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
New Cumberland, PA 17070:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you already located in South Central Pennsylvania or will be within 2 weeks of being offered the position? Work Location:
Hybrid remote in New Cumberland, PA 17070.
Estimated Salary: $20 to $28 per hour based on qualifications
New Cumberland PA United States


Apply - Representative - Client Service New Cumberland