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jobs description

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
•... Administrative Support
• Order Processing

• High School Diploma, or equivalent. Some experience in the field
• Salesforce, SAP system experience
• Customer Service
• Excel proficiency
• Advanced English

• An ability to learn quickly
• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service


San Luis Potosi Mexico


Apply - Customer Service Associate II San Luis Potosi