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jobs description


Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments...

Provides excellent member service in an efficient and productive manner

Maintains the overall cleanliness of the front-line department

Carry out job functions and responsibilities as assigned

Support the application of club policies, procedures and compliance

We strive for flawless execution and hold ourselves accountable

Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate

Ensure a safe and positive environment for our members and each other

Embrace inclusion and diversity, by working together with collaboration and respect

Work as a team to achieve goals

Move with speed and agility in everything we do

Maintain a friendly and positive attitude

Deliver service excellence through all points of contact

Resolve and deescalate to address every member concern

Daily commitment to GOLD Member Standards

Greet, Anticipate, Appreciate (GAA)

Fast, Friendly Full, Fresh, Clean

Club Standards : Work as a team to deliver GOLD club standards daily

Work with commitment and pride to deliver GOLD- Grand opening look daily

All items stocked and promotional plans executed

Maintain visible accurate signage

Clean and organized, inside, and out

Exhibits clear understanding of all BJs Membership options, Including the importance of renewals, upgrading to our BJs Perks programs

Offer all appropriate membership products such as membership renewal, EASY renewal option, My BJs Perks programs and awards redemption

Provides a high level of customer service to Members

Checks Members out in a timely and efficient manner

Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members

Fills shopping carts when necessary and assists at self-checkout stations

Collects payments via cash, check, or other charge payments from members

Issues receipts or change due to Members

Stays up to date on all merchandise promotions, advertisements, and product information

Discounts purchases by scanning and redeeming coupons

Maintains the cleanliness of the frontline area

Assists in general club housekeeping when necessary

Manages self-checkout and scan and pan lanes

Assists Members with operations and technical difficulties

Required to meet cashier productivity expectations

Maintains all club policies and procedures

Performs other duties as assigned, including working in other departments as needed

Regular, predictable, full attendance is an essential function of this job

Frequently requires lifting objects up to 30 pounds

Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises

Last updated : 2024-07-07
Moundsville WV United States


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