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jobs description

Lowe's is hiring for Guest Services Representative

Lowe's is renowned for its customer-centric approach, and as a Guest Services Representative, you are at the forefront of delivering it. You'll be responsible for going the extra mile to provide a memorable experience for customers by answering their questions, resolving their issues, and guiding them about products. Your efforts will... significantly contribute to customer satisfaction, which is the cornerstone of Lowe's success.

Key Responsibilities:
• Offer guidance and support to customers inquiring about product features and benefits.
• Resolve customers' problems and complaints with efficient and professional actions.
• Managing the Handling of Product Returns, Swaps, and Refunds.
• Provide assistance in product search and give helpful recommendations.
• Make sure the area designated for customer service is presentable and ordered.
• For the safety and wellbeing of everyone concerned, it is necessary to comply with all store rules and regulations.
• Team effort is crucial in enhancing the customer experience.

• In today's competitive job market, having a high school diploma or its equivalent can give you a significant advantage over other candidates.
• It is preferable for applicants to have experience in customer service.
• The key to success in today's workforce is possessing effective problem-solving and communication skills.
• Skill in managing financial transactions within a timely and error-free manner.
• Essential understanding of computer operations and competence in customer service software.
• The aptitude to be on one's feet for a prolonged period and bear a load of 25 pounds or less.
• An amiable and genial nature.

About Company:

First founded in 1946 in North Wilkesboro, North Carolina, Lowe's Companies, Inc. is now a prominent American retail corporation that focuses on offering home improvement items and services. It is an international home-improvement retailer that caters to both do-it-yourself (DIY) consumers as well as professional contractors.

Lowe's maintains an unparalleled network of more than 1,700 outlets in the United States and Canada. Its comprehensive inventory spans an array of products comprising building materials, power tools, home accessories, and garden equipment. The retailer is devoted to fulfilling the requirements of customers seeking resources for everything from minor maintenance to extensive remodeling.

Prioritizing customer satisfaction, Lowe's provides exceptional customer service through knowledgeable Lowe's Associates who are ever ready to assist customers with their needs.

Professional contractors are also accommodated by Lowe's through its Lowe's Pro services, which include purchasing in bulk, shipment to job sites, and customized items to fit their specific needs. This particular section of the company is further reinforced by Pro desks located within the stores, wherein personalized service and support are provided.

Lowe's prioritizes innovation as a vital aspect of its business strategy, as confirmed by its focus on technology and digital solutions. With an impressive e-commerce platform, the company offers a comprehensive online shopping experience, complete with various delivery and pickup options. In addition, Lowe's leverages data analytics to enhance inventory management and curate a personalized customer experience.

Supporting disaster relief efforts is another way in which Lowe's demonstrates its corporate responsibility. The company understands that communities can be devastated by natural disasters, and as a responsible corporate citizen, it has a duty to contribute towards relief efforts.

One of Lowe's primary objectives is to prioritize sustainability in all their operations. To achieve this, the company deliberately works to promote energy-efficient products, reduce waste, and enhance store operations. Through recycling programs, responsible sourcing of products, and greenhouse gas emission reduction efforts, Lowe's sustainability initiatives are able to thrive.

Lowe's is a global leader in the retail industry, with a reputation for providing a comprehensive range of high-quality products and services. With increased revenue streams and a large, dedicated customer base, the company is financially secure and well-positioned for continued growth. Through strategic acquisitions and expansion of its retail presence, the company is able to meet the evolving needs of its customers and continue to advance its market share.

Lowe's unwavering dedication to providing exceptional customer service, as well as introducing pioneering and eco-friendly solutions, is what sets the company apart from its competitors
Hainesport NJ United States


Apply - Guest Services Representative Hainesport