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Position: Customer Service Representative- Laurel, MS
Job Description
Join the 1st Franklin team as a

Customer Service Representative.

Salary: $14.00 to $15.75 per hour

This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The


interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.

Principal Account abilities and Key Activities

Identifies and responds to customer needs in a timely and efficient manner

Builds internal and external relationships

Ensures customer confidentiality and private information is maintained

Interviews customers and process applications, making recommendations for product and services approval

Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.

Prepare and present assigned daily marketing offers

Responsible for assigned collection of customer accounts

Compiles and maintains records of all daily assigned tasks

Education, Qualifications and Experience

High School Diploma or equivalent

Ability to meet current Licensing requirements of various States and Federal regulators

Demonstrate the ability to analyze relevant information and apply individual judgment

Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings

Ability to maintain confidential business and personal information

Action and result focused

Strong communication skills (verbal / written / interpersonal)
Proficient with MS Office Suite products

Must possess a valid driver's license and the ability to operate an automobile

About Us:

1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory.

We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time. #J-18808-Ljbffr
Laurel MS United States


Apply - Customer Service Representative Laurel