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Job Description...

Role Summary/Purpose:

As a member of the Pricing COE team, this role is primarily responsible for execution of the APR Relook process, which is a regulatory required process for domestic consumer credit card products. The process includes reviewing individual accounts which have received an APR increase, evaluating if those accounts qualify for a decrease, and if so, executing and communicating a reduction in APR to the cardholder.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities
• This role has primary responsibility to execute each repeatable APR Relook campaign, which occur every 5 months:
• Ensure risks and issues are promptly escalated to the appropriate level through the prescribed protocol or seek guidance as needed.
• Identify opportunities to streamline and make the overall processes as efficient as possible.
• Become a subject matter expert on applicable regulations involving APR Relook.
• This includes gathering business requirements, gaining appropriate sign-off, planning and hitting key milestones, issue management, and reporting.
• Creation and management of reference files.
• Ensure all regulatory required deadlines are met.
• Lead efforts of cross functional team, including other members of the Credit Products Pricing team, CSS-IT, Compliance, Legal, and Analytics.
• Provide leadership and guidance to analytics resources on APR Relook.
• Maintain a framework to determine qualified APR reductions based on internal analysis and output from Fiserv.
• Report on activities and results to the Pricing Subcommittee and leadership teams on a periodic basis
• Ensure Synchrony complies with laws, regulations and legislation, including but not limited to Regulation Z and AA, Fair Lending and UDAAP.
• Monitor robotic process automation jobs to ensure required account updates occur monthly
• Partner with other teams, such as credit card portfolio conversion teams or strategic initiative teams, to ensure compatibility with APR Relook.
• Partner with other Credit Products Pricing team members to ensure coverage for extended vacations, holidays, etc.
• Perform other duties and/or special projects as assigned.

• Bachelor's Degree or in lieu of degree, 8 years equivalent experience.
• Minimum 5 years in financial services in any capacity.

Desired Characteristics
• Experience operating in a heavily regulated-compliance environment
• Experience with decision management tools (this process utilizes Fiserv’s Predigy product)
• Fiserv (fka FDR) knowledge
• Experience with SYF data warehouses
• Excellent team and leadership skills
• Proven ability to work cross functionally
• Facilitation and problem-solving skills
• Project Management and process improvement experience
• Strong communication skills
• Team player in fast-paced, high-energy environment
• Goal oriented, self-motivated and self-directed
• Work experience that clearly demonstrates strong initiative and ability to succeed
• Demonstrated knowledge and understanding of relevant legislation, regulations, and policies
• Demonstrated experience working across a matrixed organization

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group

Canton OH United States


Apply - AVP, Credit Product Pricing Canton