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  • 4 days ago

jobs description

The Field Service Technician for RH Aero COBRA turbine engine change systems and GE Aerospace’s 360 Foam Wash products, interfaces with the OEM, customer, and internal manufacturing/product development teams to manage all aspects of product development, design improvements, customer training and onsite tech support. This individual will work with cross-functional teams to develop and execute... technical projects both externally and internally with our internal manufacturing capabilities, supply chain, and customer facing sales team.

The Field Service Technician uses all technical documents and established processes to train, repair, maintain, upgrade, install, and troubleshoot specialized electrical hydro-mechanical products such as the COBRA turbine engine change system and GE Aerospace’s 360 Foam Wash product line. This individual will interface with OEMs, customers, and internal teams to manage all aspects of product development, design improvements, customer training, and onsite technical support. The role involves working with cross-functional teams to develop and execute technical projects both externally and internally, leveraging our manufacturing capabilities, supply chain, and customer-facing sales team.

KEY JOB RESPONSIBILITIES:
• Be the first point of contact and solution for customer technical product questions to provide an optimum customer experience by ensuring 100% operational products and reliability.
• Lead and conduct the management and implementation of new product installations, commissioning, including the upgrade or modification of existing product installations at customer sites.
• Understand, articulate, and provide proper usage training to customers at the customers installation site.
• Review technical documents including tool drawings, electrical and/or hydraulic schematics, parts lists, and technical instructions for design/manufacturing/installation and product operation problems when an issue arises. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, upgrade, repairs, tests, etc.
• Provide trouble shooting expertise alongside customers to assist team in identifying root cause and corrective actions for design, manufacturing, electronic, software, or hydromechanical issues.
• Oversee product configuration management process to ensure consistency of product’s performance and alignment to its design and intended use.
• Participate as a key team member in product strategy development to recommend technical solutions to grow and capture market share.
• Working with cross functional teams, managing specific projects, products, and services in assigned region.
• Perform other duties and specific projects as assigned.

Job Qualifications
• Demonstrated ability to both lead and be led by others in an entrepreneurial environment.
• Be able to demonstrate an in-depth working knowledge or equivalent experience for advanced tool and equipment applications onsite at customers related to modifications, upgrades, repairs, calibrations, training, product familiarization and effective troubleshooting to resolve issues on complex equipment.
• 4-year technical degree, and/or 10+ years of equivalent aviation related experience preferred.
• Be a US Citizen.
• Travel up to 50% per year to support customers and products.
• Experience in fast paced customer facing roles, requiring advanced skills in electrical, hydro mechanical, assembly, disassembly, testing, and operating complex specialized equipment specific to the aviation industry.
• Experience with MS-Office (Excel, Word, Outlook, Power Point, Teams). ERP systems (Epicor) is a plus.
• Be able to work independently.
• Attention to detail and accuracy.
• Be able to demonstrate good problem-solving skills.
• Demonstrated experience in accurately communicating customer needs to ensure operational excellence.
• Strong customer service attitude and aptitude.
• Excellent communication skills – verbal and written.
• The role’s work location is based in Mason, OH – USA.

EEO-M/F/Disabled/Vets
Mason OH United States

salary-criteria

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