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  • 1 week ago

jobs description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the start-up mindset that got us here.

We’ve always approached our work with an idea-first attitude because every one of our accomplishments no matter how big or small can be traced back to an idea’s single spark.

It’s that spark that inner drive that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.

We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Position Requirements :

Respective technical certifications for Supported Technologies Valid... Passport Should be ready to travel frequently in and outside India Extensive Experience in transitioning end to end HAM services from clients to Service Providers Position requires 5+ years of experience with the below : Experience Requirements / Responsibilities HAM Manage HAM aspects of Asset Management for the Customers environment.

Intune reports for accuracy data. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.

To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.

Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

To know more about us visit www.hcltech.com

Last updated : 2024-07-06
Donauworth Germany

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Apply - TECHNICAL LEAD Donauworth