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3 Lynbrook, NY Lynbrook, NY Part-time Full-time Part-time Full-time From $17 an hour From $17 an hour 9 days ago 9 days ago 9 days ago Guest Service Agents are responsible for encountering, engaging & greeting a guest, providing outstanding guest service during registration and throughout their stay, and settling the guest's account upon completion of their stay.
However, the realm of... responsibilities will extend beyond that of a typical front desk agent.
This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily.
Primary responsibilities include:
registering guests, making and modifying reservations, hotel operation, and concierge duties.
Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to solve problem in order to effectively deal with internal and external customers.
Hotel Experience is a must.
Hotel Experience Preferred Computer literate in Micros Opera Version 4.
0 or higher Previous outstanding customer service skills Outgoing and Friendly Professional Must be able to read, write and understand English Must be able to work night, weekends and holidays Must be flexible (Hotel is a 24/7 operation) Must be able to work in a fast pace environment Greet, engage, encounter and register incoming guests, ensuring guests are properly introduced to the hotel and its amenities.
Process guest folios and collect payment.
Administer and manage cash handling responsibilities Display appropriate phone etiquette to all incoming callers.
Maintain efficient and effective flow of information with guests, team members, managers, sales, and maintenance and housekeeping departments.
Follow and promote the Guest Rewards program enrollment standards.
Handle guest requests and concerns promptly with courtesy.
Relay appropriate tourism information to guests about local areas of interest.
Prepare for guest arrivals Receive and distribute guest faxes, mail and any deliveries.
Control inventory and distribution of hotel's keys.
Ensure all shift duties are completed.
Handle emergency situations when necessary, i.
first aid, fire emergencies.
Handle additional duties as needed by the guests.
Job Types:
Full-time, Part-time Pay:
From $17.
00 per hour
Paid time off Schedule:
8 hour shift Day shift Night shift Overtime Weekends as needed Work setting:
In-person Education:
High school or equivalent (Preferred)
1 year (Required) Front Desk:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications
Lynbrook NY United States


Apply - Guest Service Agent/Front Desk Lynbrook