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  • 2 weeks ago

jobs description

Emergency Telecommunicators work with a team of responsible technical professionals to provide a critical link between the public and Emergency Responders of the City’s Fire and Police departments, and relay calls for Emergency Medical Services and other jurisdictions to the appropriate agencies. They use a variety of technologies, including Computer Aided Dispatch (CAD) systems, digital trunked... radio systems, and secure criminal and motor vehicle information networks to coordinate and document responses to calls for assistance in High Point. Telecommunicators work in teams, under the direction of a Team Supervisor, in rotating shifts to provide 24-hour service every day of the year. Telecommunicators participate in training and exercises to ensure the highest level of performance and readiness for the ever-changing challenges presented by the modern Public Safety environment.
• Receives telephone calls concerning complaints, passes information on to appropriate public safety units and creates computerized dispatch records;
• Uses specialty training to communicate with panicked, injured, or impaired callers and obtain necessary and vital information necessary for an effective emergency response.
• Uses digital trunked mobile radio system to coordinate efficient emergency responses, and to respond to distress calls from responders; conducts accountability and safety procedures. Relays calls for service, messages, and operational information to mobile responders.
• Receives police or fire-related emergency and service request calls.
• Dispatches emergency personnel and equipment to specified locations as needed.
• Updates responders to changing conditions, hazards, and threats at the scene of an emergency, gathers response-critical information from persons present at the scene, and gathers other information and resources to facilitate an effective response.
• Works with Telecommunicators from other agencies, sworn and civilian Police and Fire Department personnel, Emergency Management, and other local, county, and state agencies to access and coordinate necessary resources for situations that may require them.
• Works with City utilities, other public utility companies, towing services and taxi companies as needed to obtain resources for Public Safety situations.
• Operates computer terminals in N.C.I.C. and D.C.I. systems.
• Enters call for service into CAD system.
• Operates E911 and PBX telephone systems.
• Operates computer-aided dispatch and 800 MHz trunked radio systems.
• Operates recording equipment and printers.
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Polices.
• Assists with testing and fault/maintenance documentation of equipment
• Performs basic cleaning, maintenance, and housekeeping duties in the Communications Center
• Formal Education
• High School Diploma
• Must be at least 21 years of age
• Must have or be able to obtain NC DCI Certification
• Must be able to type at least 30 wpm
• Must have ability to be conversant in the theory, principles, and methods of effective and persuasive speaking, voice and diction, and discussion.
• Must have Valid North Carolina Driver’s License
• Because of the confidentiality and sensitive nature of the work required, successful completion of a Polygraph Test, thorough background investigation, drug test, medical examination and a psychological evaluation is required.

Physical Requirements
Degree of Physical Demands (Strength) usually associated with this classification:
• Light Work: Exerting negligible amount of force constantly to answer telephone, key microphones and move objects. Physical demand requirements usually require some walking or standing; however, worker sits most of the time. Headphones are used and there is significant use of arms and hands.

Type of Physical Demands usually associated with this classification:
• Reaching, Handling, and Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand and hands (fingering not involved). (Fingering - Picking, pinching, punching or otherwise working with fingers primarily (rather than with whole hand or arm as in handling).

Talking and/or Hearing:
• (Talking - Expressing or exchanging information by means of spoken word). (Hearing - Perceiving nature of sounds by ear).

Seeing: The ability to perceive the nature of objects by the eye.
• Recommended guidelines for vision are:
• Acuity, far - Clarity of vision at 20 feet or more. Must be able to see equipment at other side of room. Both eyes 20/25 -R 20/30 -L 20/30 correctedAcuity, near - Clarity of vision at 20 inches or less. Must be able to see equipment near at hand. Both eyes 20/25 corrected
• Depth Perception - Three-dimensional vision. Ability to judge distance and space relationships to see objects where they are. Must be able to judge distances to use both hands in performing different tasks at the same time. Depth perception - 4
• Field of vision - Area that can be seen up and down or to right or left while eyes are fixed on a given point. Must be able to see wide span of equipment to cover all screens within assigned area.
• Accommodation - Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye. Must be able to adjust the lens of eye to glance quickly at numerous screens located at varying distances.

Mental Activity/Requirements
Reasoning ability usually associated with this classification:
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems often involving persons who are sick, frightened, or excited due to the circumstances surrounding them; to comprehend and deal with a variety of situations in an expedient manner.
Minimum Reading ability usually associated with this classification:
• Reading Recognition and Comprehension:
• Ability to read instruction books and technical journals, statistical reports and documents related to the job.

Minimum Math ability usually associated with this classification:
• Use of general math skills and statistics:
• Ability to work with mathematical data and statistics to maintain a variety of records and reports.

Minimum Verbal Learning and Memory ability usually associated with this classification:
• Ability to process incoming auditory information, organize in a meaningful way the content of the incoming conversation, and to recall the details.
Minimum Attention Span and Concentration ability usually associated with this classification:
• Ability to attend to incoming auditory information for periods of time of varying parameters; ability to accurately concentrate on auditory and visual materials; ability to attend to multiple simultaneous activities.
Personality Requirements
• Must be generally psychologically stable, and free of significant psychological or emotional disorders which would interfere with the ability to work under stressful conditions and function with public safety personnel in a cooperative and effective manner.
• Must possess adequate Emphatic traits and Social Skills to be able to help others in need, as well as to be able to work on a team requiring varying degrees of interaction in close quarters.
• Ability to work under extremely stressful conditions, while at other times may require the ability to tolerate a decreased need for intervention services and/or tolerate boredom.
Education/Training Requirements
On-the-job or formal education usually associated with this occupation, in addition to the Reasoning, Math and Language detailed above:
• On-the-job training approximately 10 to 12 months. Formal education which includes completion of a High School Diploma or GED equivalent. Successful completion of Basic Telecommunicator Certification.
Environmental Conditions
Physical Surroundings
• The worker is subject to Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes. Work is confined to one room, approximately 15'x20', with dim lighting and no windows.

Hazards
• No environmental hazards indicated for this classification.
Machinery/Tools/Work Aids/Other Equipment
• E911, Vesta and VoIP telephone systems, microphones, computer-aided dispatch, 800 MHz trunked radio systems, terminals in NCIC and DCI systems, networked computers, pagers, printers, pens, pencils, handbooks, Personnel Resolution, local ordinances, and textbooks.
Disclaimer
This job description may not be all-inclusive, as jobs evolve over time to meet the ever-changing needs of the City of High Point’s workforce. This job description is not intended to and does not create a contract or offer of employment to any individual. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the City of High Point. Candidates selected for employment must pass a background screening as well as a pre-employment physical to ensure medical clearance to perform the essential functions of the job prior to receiving a full offer of employment.

The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law
High Point NC United States

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