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About Crown

Crown Holdings, Inc., is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.

It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.

Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

About This Opportunity

The role of the Model and Service Strategy Manager is to optimise business performance by enhancing coordination between business processes and EISS services, applications, and processes.

Along with your team, you will use your business and application expertise to optimise and develop processes in collaboration with the business, supporting complex implementation projects and providing the necessary... framework and documentation for user support and training.

Main Responsibilities
• Training and developing team members to embrace new challenges and technology
• Prioritising change requests with the Business and CIO, considering time, budget, and ROI
• Designing the structure and maintaining toolsets (BPML, Solman, flow charts, end user support / documentation, etc.) and communicating changes within EISS, the business, and external support
• Facilitating application enhancements with the Service Delivery team and third-party providers
• Capturing existing and new business processes
• Simplifying and standardising processes
• Controlling the solution roadmap for SAP, as the core platform aligning business with IT strategy, focusing on cost, prioritisation, SAP releases, and minimising disruption
• Providing standard end-user acceptance testing and automated testing processes meeting business and EISS requirements
• Ensuring governance and compliance with SOX and ISO / ITIL frameworks
• Monitoring quantitative KPIs including zero SOX and ISO deficiencies, open call and change / project backlog at the end of the month, user satisfaction, and ROI
• Monitoring qualitative KPIs including OTIF deliveries, accurate and up-to-date IT service catalogue, and IT service documentation (documents and FAQs)
• Communicating with internal stakeholders, including other EISS teams, Crown EMEA Business Representatives, and Crown EMEA Function Representatives
• Communicating with external stakeholders, including EISS outsourced service suppliers, Crown EMEA suppliers, and Crown EMEA customers

Required Education And Qualifications
• A bachelor’s degree in information technology (or a related field)
• ITIL Foundation certification
• Prince 2 certification

Required Knowledge And Experience
• ITIL Service Transition and Operations
• Business Functional Analysis
• Continual Service Improvements

Required Skills And Competencies
• Expertise in SAP and SAP toolset
• Leadership qualities to guide and inspire team members towards achieving organisational goals
• Proficiency in business case development and ROI calculation to support decision-making processes
• Advanced Excel skills and proficiency in other office software
• Self-motivation and the ability to work independently with minimal supervision
• Proficient problem-solving abilities to address complex issues and challenges
• Collaboration and teamwork skills to contribute effectively within a team environment
• Effective time management skills to prioritise tasks, manage projects and meet deadlines
• Demonstrated flexibility in adapting to changing situations and priorities
• Excellent communication skills, both written and verbal in English, other languages will be beneficial
• Previous experience of working in the manufacturing industry

What Crown Offers You
• The opportunity to build a career in a multi-cultural environment
• To be rewarded fairly and promoted based on merit and performance
• Professional and personal development through training and work experiences
• Strong engagement and commitment to the safety of our employees

Join us and become part of an international team of professionals who are passionate about sustainable packaging!

Working Together

Accessibility, Equity, Diversity, and Inclusion are key features of Crown’s culture of Working Together. We aim to value and respect each individual and foster an environment where everyone is represented.

We strive to promote psychological safety, allowing colleagues to bring their authentic selves to work and ultimately generate a sense of belonging at Crown.

Social Media

Learn more about Crown on our social media channels.

LinkedIn | Facebook | YouTube | Glassdoor | X (Twitter)

#crownholdings #metalpackaging #sustainability #workingtogether #crownlife
Wantage United Kingdom


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