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Job Description

Join a community that is shaping the future of work! SHL, People Science. People Answers. 

Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field?  At SHL we are passionate about people. We are continually innovating to provide award winning solutions for our customers. This is a fantastic opportunity to join the Customer Success team situated in our Global Customer Service Centre (GCSC) which is the heart of SHL's international and dynamic culture. As the role supports our US customer base there will be a shift pattern.

A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture.  There is a huge investment in SHL currently so there’s no better time to become a part of something transformational. 

This role is a 12 month fixed term contract, fully remote working with a... requirement to be office based 1 day a week during training, therefore the successful candidate should live within a reasonable commute.

 What You Will Be Doing
• Provide a high level of customer service and sales support to internal and external customers and be accountable for presenting a consistent 'face of SHL’ to the customer.
• To maximise on all sales opportunities coming into the Global Customer Service Centre (GCSC) client business.
• Providing assistance to global customers using SHL’s range of ‘Off the Shelf’ and ‘Internet Based’ IT products, answering incoming enquiries by telephone, e-mail, web, and chat to provide a consistent level of service.
• Look for potential revenue streams and feed back to management for ways to increase revenue and update SHL processes.
• Manage accounts of small and medium enterprise (SME) companies.
• Working shift patterns - 12.45pm – 9pm / 1.45pm -10pm / 3.45pm – 12am - on a rotational basis.


What we are looking for from you:
• Excellent people skills; excellent written & oral communication skills.
• Effective time management and experience of working to time frames.
• Ability to build relationships and work well across functions.
• Great customer facing techniques and duty to remedying issues promptly.

• Experience of working in a customer-facing role .
• Experience in a contact centre environment preferred however not essential.
• Degree educated preferred however not essential.
• Strong written and verbal communication
• Be able to work under pressure working to agreed targets.

The candidate must have the right to work in UK.

Get In Touch

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.

Closing date for applications: 26 th July 2024

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#HybridRole #CareerOpportunities #JobOpportunities

About Us

We unlock the possibilities of businesses through the power of people, science, and technology.

We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science, and business transformation.

When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

More at shl.com.

What SHL Can Offer You
• An inclusive culture.
• A fun and flexible workplace where you’ll be inspired to do your best work.
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success.
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer
Thames Ditton United Kingdom


Apply - Customer Experience Team Leader - US Shifts - 12 Months FTC Thames Ditton