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  • 1 week ago

jobs description

Ignite provides business development and client relationship services to partners in the legal sector. Joining our dynamic team in Lancaster as a Client Services Adviser, you will be crucial in generating new clients and managing relationships within our thriving contact centre. What You Bring: - A positive outlook on life, empathy, and the ability to handle challenges. - Exceptional interpersonal skills to build rapport with customers. - Previous B2B experience with a proven track record of success in a similar role. - A self-starter mentality and a strong team player with excellent organizational skills. - The ability to communicate complex solutions clearly and understandably. - Confidence to proactively reach out to qualified leads via phone calls. Your Role: As a Client Services Adviser, you will be based in our Lancaster office, where comprehensive training and ongoing support will be provided. Your primary responsibilities will include: - Receiving inbound and making outbound... calls. - Explaining our services to potential clients. - Determining whether clients have a case. - Securing permission for us to act on their behalf. - Collecting and organizing all necessary documentation to create a Packaged Case. - Collaborating with the wider team to ensure smooth processes. - Meeting and exceeding performance KPIs. - Professionally communicating the process to clients. - Representing our and our partners and #x27; businesses effectively. What We Offer: - Basic salary up to £22,000. - Fantastic, uncapped commission structure with a realistic OTE of approximately £30,000. - A supportive team environment with room for growth; we aim to expand our team from 6 to a maximum of 10 members. - Reporting to the Call Centre Manager. - Working hours: Monday - Friday, 9am - 5pm, with the flexibility of working 1 day from home. About Ignite Group Services: Ignite Group Services is committed to revolutionizing the legal sector by embracing innovation and a unique approach. With over 80 team members across three locations - Lancaster, St Helens, and Manchester - and strategic partnerships across the UK, we are poised for rapid growth. We serve a diverse client base and are expanding into the financial sector. Our group of companies, including Justizia, Hattons Law, Sandstone Legal, and Case to Answer, are well-funded by private equity and offer ample opportunities for professional development, including CPD and professional qualifications. Join us to advance your career in a dynamic and evolving environment without being pigeonholed. Apply Now: If you are enthusiastic about joining a forward-thinking team in the legal sector and have the skills to make a significant impact, we encourage you to apply. Ignite Group Services offers a generous benefits package, competitive remuneration, and the chance to be part of a growing success story. Don and #x27;t miss this opportunity to ignite your career
Lancaster United Kingdom

salary-criteria

Apply - Client Services Adviser Lancaster