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Job Description

To be responsible for the operations side of your portfolio of customers after the initial sale. You’ll work with other team members to drive the deployment and integration of NIQ Activate’ deployment. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Activate delivers to their organization. You will develop a deep understanding of customer engagement and the Activate platform so as to create and evolve best practices around the technology. You will be generating insights analysis for monthly business review to Client’s top management.

Responsibilities:
• Passionate about delivering great work
• Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription
• Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate... and future needs.
• Provide continuing education for customers to maximize product usage.
• Work cohesively with Sales, Product, Support and Data to ensure fast and managed implementation and deployment.
• Good working knowledge of the application of enabling technologies for customer experience and CRM
• Manage relationships with client’s relevant contacts across key business units (Retailer teams, Brand, Digital, Shopper Marketing).
• Constantly think of innovative ways Activate can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority.
• Liaise with customers to track additional requirements and features
• Generate insights from NIQ total portfolio and connecting the dots with Activate’s output for monthly business reviews
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division
• Presentation skills; the ability to identify, structure and present compelling ideas and opportunities
• Great collaboration with colleagues

Qualifications
• Minimum Bachelor’s Degree is required, Master’s Degree is preferred
• Over 5 years of working experience in FMCG (retailer/marketing/sales) or research-related industry experience (insights/category/shopper/agency)
• Proven expert knowledge of the loyalty industry
• Proficiency in using Microsoft Office and good analytical skills
• Exceptional client management and negotiation skills
• Gain the trust of everyone involved in assigned projects
• Ability to effectively communicate technical decisions and their rationales to business unit stakeholders and development teams and be able to navigate through conflicting opinions
• Effectively influence team members to complete their tasks on time and follow project management guidelines/channels
• Excellent communication (written and verbal) and presentation skills, as well as the ability to communicate effectively at all levels within the organization
• Experience working in a cross-functional, team-based globally distributed environment; experience working in an international environment desired
• Ability to properly scope requirements, identify tasks, and determine the level of effort

Additional Information

Our Benefits
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
Seoul South Korea

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Apply - Senior Manager, Loyalty Korea Seoul