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  • 1 week ago

jobs description

Sam's Club is hiring for Member Team Lead

What You'll Do...

Leadership and Supervision:
• Assist management in supervising associates in the assigned area.
• Assign duties and provide guidance to associates.
• Communicate goals and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches.
• Ensure compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Membership Support:
• Provide information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts.
• Encourage membership renewals.
• Participate in sales and marketing events.
• Promote the value of Sam's Club products and services.

Member Service:
• Acknowledge members and identify their needs.
• Assist members with purchasing decisions.
• Locate merchandise and provide guidance on self-service technology.
• Assist members with transactions utilizing registers or self-checkout area.
• Ensure club pick up orders are filled.

Area Management:
• Handle claims and returns.
• Zone the area and arrange merchandise.
• Identify shrink and damages.
• Organize and maintain availability of carts/flatbeds.
• Assist members with transporting items.
• Utilize cart retrieval equipment according to company policies and procedures.
• Maintain parking lot cleanliness.

Accounting and Documentation:
• Complete accounting records, files, transactions, and other required documentation.
• Follow accounting office procedures.
• Provide funds for proper register operation.
• Create and interpret financial analysis reports.
• Assist with accounting-related investigations.
• Prepare daily deposits.
• Prepare and oversee Cash Fund Transfers.
• Investigate overages and shortages in cash register drawers and accounting office.
• Maintain confidentiality and accuracy of financial and personal information.

Process Improvement:
• Develop, communicate, and implement processes and practices to meet business needs.
• Collaborate with managers, co-workers, customers, and other business partners.
• Analyze and apply information from multiple sources.
• Monitor progress and results.
• Identify and address improvement opportunities.

Compliance and Ethics:
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
• Explain, guide, and demonstrate how to apply these in executing business processes and practices.
• Implement related action plans.
• Use the Open Door Policy.
• Assist management with correcting ethical and compliance issues and problems.

Team Participation:
• Lead and participate in teams.
• Use and share resources, information, and tools.
• Determine customer needs and business priorities.
• Coordinate and execute work assignments.
• Provide advice, feedback, and support to ensure timelines and work quality are achieved.
• Model and help others with how to adapt to change or new challenges.


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Minimum Qualifications
• 6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications
• Experience leading a front-end team.
• Supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others.

Note: The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in specific circumstances
Bensenville IL United States


Apply - Member Team Lead Bensenville