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  • jobs
  • 4 days ago

jobs description

About the Role

About the Team

Uber Shuttle is an everyday commute product that is safe, reliable and affordable. With just a few taps and a short walk, Uber Shuttle makes it easy for riders to book a guaranteed seat on a commuter shuttle bus from a selection of fixed routes and pick-up stations. We currently operate across MEA, India, and LATAM with this product in a B2C and B2B capacity.

We have been working hard to bring the Uber Shuttle magic to Mexico. Now we are looking to expand the Mexico based team! This team will be targeting the B2B and B2C spaces. We aim to provide riders with an easy, reliable and safe way to get to work. This is an opportunity to be a part of a startup within an established company and to help shape this team and this product offering for the Mexican market.

About the Role

This role is based in Mexico City and reports into the lead for Uber Shuttle in Mexico. The Marketplace vertical is the glue that binds all parts of our business to ensure we... deliver on our promise of a reliable service. As the Mexico Marketplace lead, you will be responsible for setting the strategy, building & scaling processes and driving collaboration in service of this goal. As part of your role, you will also be responsible for market launch and scale up activities including global initiatives such as HCV Pool.

This role requires you to be a deep thinker, a master problem solver, project manager and an excellent collaborator that can effectively work across teams (e.g. Regional Operations teams, Product, Engineering, Community Operations).

What you'll do:
• Collaborate with partner teams and set the vision, strategy and roadmap for Marketplace and delivering magical experiences for all HCV users
• Be the subject matter expert on HCV Pool and drive how we launch & scale up HCV markets
• Get your hands dirty and lead key strategic projects to scale and streamline our business
• Work with Product and Engineering teams to represent Operations for new product design
• Work with Ops & Product teams to triage and resolve critical tech bugs
• Work with partner teams to build hypothesis and experiment to learn
• Identify opportunities to streamline and automate key business processes and work with relevant teams to implement the solutions
• Foster collaboration and sharing across markets to expedite scale up of the business
• Be a trusted thought partner on all things HCV Marketplace
• Be a self starter and take initiative to solve new problems

What you'll need:
• 3+ years of experience in a high pace, data driven organisation (e.g. Tech start-up/scale-up, Management Consulting, Investment Banking or similar)
• Proficient in SQL & Python, Google Sheets / Excel
• Hands on program management experience on complex cross functional initiatives
• Strong communication and stakeholder management
• Comfortable dealing with uncertainty in a constantly-changing work environment
• Technical background in Engineering, Economics, Mathematics, the Sciences or equivalent
• Hands on operations experience in a 3+ sided marketplace business

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com
Mexico City Mexico

salary-criteria

Apply - Operations Manager, Marketplace Mexico City