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  • 3 days ago

jobs description

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.


The Payroll Operations Manager will have responsibility for at least 1 large account and potential portfolio of other accounts. Dynamic role with responsibility for team management and client engagement with a... lead role for client escalations within operations. Can be cross country or assigned to only one country of expertise. Opportunity to learn additional payroll countries.

Essential Functions:
• Ensure that all process are being executed based on payroll procedures with standards and tools in place and aligned for all accounts
• Ensure staffing and training at optimal levels
• Responsible for client satisfaction
• Responsible for key performance indicator management, strong focus on metric to drive improvement with strong action plan development for improvements
• Review account status (financial and client satisfaction) and participate in service review meetings with client
• Manage change request both internally and with client
• Collaborate and work with commercial team in sales opportunities
• Build relationship commitment with other areas

Required Education and Experience:
• BA/BS degree or equivalent is preferred; equivalent work experience required
• A minimum of 5 years of relevant experience in Payroll solutions is required with at least 2 years in leadership role. Knowledge of Mexico payroll legislation/taxation is required.
• Advanced English (reading/speaking) required
• Domain expertise in Payroll technology and solution; prefer SAP experience.
• Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes
• Excellent writing and verbal communication skills required. The ability to understand target audiences and translate complex concepts into clear and concise messages is required
• Thrives in matrix environments, is flexible, collaborative and deadline driven
• Strong organization skills with attention to detail, laser focused approach on delivery of results is required
• Proven ability to take a complex business requirement and break it down into operational solutions is required
• Analytical mindset, critical thinking, problem solving skills are required
• High level proficiency in Microsoft Office Products is required
• Experience in Inhouse, Outsourced and Co-sourced payroll service delivery models is preferred

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Mexico City Mexico


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