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  • 4 days ago

jobs description

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Job Description

The Zendesk brand is a vital part of our company, and keeping it alive and well is an important job. We take this job seriously but approach our work with charm, humor, and most importantly, a touch of weirdness.

Firmly rooted in visual storytelling, the job offers the outstanding opportunity to drive and shape appealing and immersive narratives across customer-facing events and internal communications. This is a global role with a wide range of assignments and stakeholders. You will be part of our Creative Events & Experiences team, collaborating closely with colleagues in the US and Europe, and partners from around the globe.

You will be a creative and collaborative powerhouse among your fellow designers, working closely with the Creative Ops, Design and Marketing teams to conceptualize and... implement presentations that look and feel like Zendesk.

The day-to-day:
• As a visual storyteller, you will work closely with cross-functional teams within the company assessing topic, audience, and branding to design a set of slides that tell a story and persuade an audience
• Create visual stories that engage, inspire, and connect with audiences
• Utilize existing brand assets from the Zendesk library to build fresh art directions
• Identify the need for and create presentation guidelines and templates to scale brand efforts across the company
• Partner with the Identity team to develop presentation design system needs, documentation and iteration
• Think audience experience first: help create meaningful and smooth presentation flows
• Take complex, technical concepts and transform them into easy-to-understand, on-brand presentation visual assets
• Work with cross-functional teams, collaborating with Designers, Copywriters, and the Video Team
• Partner with the Creative Director to develop and guide the presentation strategy for our annual flagship event, Relate
• Collaborate with our colleagues from other departments and external partners, like agencies and suppliers
• Present design solutions to stakeholders, defend design decisions and incorporate feedback
• Help evolve the Zendesk brand and push it to new levels

Skills required:
• Proficiency in Adobe, Keynote (including animation), Figma, and Google apps
• Experience working with motion designers (knowledge of AfterEffects is a plus!)
• Proficiency in curating visual storytelling that engages
• Excellent communication skills
• Ability to translate complex concepts into digestible content
• Strong graphic design fundamentals (i.e. typography, colour theory, hierarchy, contrast, and grid/layout composition).
• Please include your portfolio with your application

Where We Work
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request
Mexico City Mexico

salary-criteria

Apply - Presentation Designer Mexico City