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  • 1 week ago

jobs description

Role: KYC Operations Managers (AVP)

Location: Hybrid – Sunderland (North East England) 2 days a week onsite

Start: ASAP

Duration: to the end of 2024 (inside IR35/Umbrella Company)


This is an exciting opportunity to be part of a dynamic large-scale operation in the banking industry.

Overall purpose of the role:
• Lead a team to deliver exceptional customer service to clients and potential clients
• Achieving performance metrics, whilst driving continuous improvement, delivering the expected results
• Introduce energy and motivate your team to embed a culture of high performance and service excellence
• Act as key member of the Leadership team, engaging in a range of business challenges across the banks Payments Merchant Services

Your day-to-day activities will include:
• Manage the daily running of operations, including effective resource planning and implementing strategies.
• Develop a positive control culture, where risk and governance is at the front of mind
•... Setting and meeting performance targets for speed, efficiency and quality
• Ensuring all relevant communications, records and data are updated and recorded
• Build and maintain a successful team
• Reviewing performance and identifying training needs
• Create and distribute reports where required with a focus on reporting against targets
• Coaching, motivating and retaining staff

Stakeholder Management and Leadership
• Building and maintaining relationship building across our internal and external stakeholders, agreeing best practice /monitoring conformance to key metrics
• Work closely with stakeholders and the wider Leadership Team to help implement key initiatives within the operation.

Decision-making and Problem Solving
• Identify and implement improvement opportunities to support improved customer servicing or reduce operating costs
• Support the identification of root causes of customer/colleague concerns and complaints and ensure this is fed back to local leadership/specialist teams.

Risk and Control Objective
• Take ownership for managing risk and strengthening controls in relation to the work you do.
• Understand the appropriate Policies & Standards applicable to the role through reading the Code of Conduct and other training allocated.
• All mandatory training completed to deadlines and understood within given timescales.
• Where applicable, all risk events (incidents) or control failures to be escalated in accordance with advised procedures.

Experience & Skills Required
• Strong stakeholder management skills and experience of working with key stakeholders up to Senior Level e.g. Financial Crime and Relationship Teams would be beneficial
• Ability to support people through change and deliver high performance
• Exceptional communicator, able to liaise with stakeholders and team members
• Excellent people skills with a strong focus on team working within a high performing environment
• Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks within target timescales.

Desirable experience:
• Knowledge of Banking products and services and associated legislation e.g. Code of Banking Practice.
• Knowledge of regulatory and risk requirements relating to customers.
• KYC Knowledge and Experience.

Sunderland United Kingdom


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