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  • 2 weeks ago

jobs description

As a Junior Technical Writer, you will collaborate with the Product Department to support the organization’s documentation needs by delivering documentation for customers and internal users․

You will be responsible for creating and writing various types of user documentation, including how-to guides, references, manuals, cheat sheets, and instructions.

• Create and update documents: User Manuals, User Guides, Quick References, and Technical Specifications
• Participate in the creation of internal procedures and process guides for the Technical Publications department
• Collaborate with Subject Matter Experts (SME) from Research & Development (R&D), Product Management, and Product Marketing teams
• Collaborate with a team of technical writers
• Peer review the documents created by the technical writers
• Mentor new team members
• Collect user feedback to update and improve content
• Ensure content standardization
• Meet deadlines

• Bachelor’s degree in... English, IT or Engineering
• Prior experience working within IT Development, SaaS, or web-based technology environment
• Excellent written and verbal communication skills in English
• Demonstrable portfolio of writing samples
• Experience with G-Suite
• Experience with image editing tools: Snagit, Adobe Photoshop
• Experience with MS Office
• Obsessive about technical accuracy and strong attention to details
• Passion to thrive in a fast-paced, constantly-changing environment
• Excellent organizational and multitasking abilities
• Willingness to learn new tools and skills

• Experience with Atlassian tools: JIRA/Confluence
• Experience with Web: HTML, CSS
• Experience creating and using infographics such as diagrams, screenshots, and charts that increase user’s understanding
• Knowledge of Software Development Life Cycle
Yerevan Armenia


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