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  • 2 weeks ago

jobs description

About the Company:

Canature WaterGroup™ is a dynamic leader in the North American water treatment industry. Partnered with one of the world's largest water conditioning manufacturers, Canature WaterGroup sells residential and commercial water conditioning equipment to Plumbing Wholesalers and Independent Water Dealers in Canada, the US and Mexico. Products are sold through our regional... distribution facilities located across North America. The company focus is to provide ‘Exceptional Value’ to our customers by providing high-quality, innovative products backed with expert factory support in the most efficient manner possible.

Canature WaterGroup U.S.A., Inc. (Canature) or its subsidiary is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws. Canature also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, Canature prohibits and Canature employee agent or representative from requiring the disclosure of, or otherwise considering any of a job applicant’s protected characteristic in the hiring process.

About the Team:

We have a diverse team that shares a positive attitude, problem solving abilities, patience, teamwork and a dedication to superior customer service. This enables us to live up to our commitment to provide Excellent Value to our customers. We work hard and we like to have fun.

About the Position:

Canature WaterGroup™ is growing! We are looking for driven, talented, and personable individuals to join our team. If you are a Customer Service and Sales professional, you will want to consider joining our rapidly expanding business.

Reporting to the General Manager, CIED, this position will work closely with our Regional Sales Managers, and Applications Engineers across North America to assist with customer needs. This position will take product orders from customers, provide pricing, and delivery options, troubleshoot infield equipment, and answer questions about our equipment. Customer Service will be via telephone, email as well as assisting walk-in customers at the Whitestown, Indiana location.

Some specific tasks this role is responsible for include:
• Answering questions from customers using multiple business channels such as computer, telephone and face to face
• Answering questions regarding in-house orders, pricing, product availability, expediting and taking orders over the phone
• Providing information on products and services including answering technical questions
• Providing technical support on full product lines
• Providing sales support for Regional Sales Managers.

About you:
• Must be a team player with a positive and professional attitude.
• 1+ years experience in a customer service support role.
• 1+ years in Plumbing / heating / electrical or related technical field an asset.
• Excellent problem solving, interpersonal and communications skills.
• Excellent written and verbal communications.
• Proficient in Microsoft Office.
• Knowledgeable in Google docs and sheets.
• Knowledge of QAD, Viewabo and Zendesk considered assets.
• Mechanical aptitude.
• Experience in the Water Treatment industry as asset.

About the benefits:
• In depth orientation and onboarding program
• Generous wage / compensation program
• Monday through Friday schedule
• Health & Dental coverage, cost-shared between you and the Company
• Paid Vacation
• Paid Personal Days
• 401k retirement plan and Company match program
• Annual performance reviews
• Employee and Family Assistance Program
• Short-Term and Long-Term disability insurance
• AD&D Insurance
• Life Insurance

About the work environment:

• This position works in a standard office space within a warehouse environment. Can be subject to temperature fluctuations (heat/cold), noise and dust
• This position will require concentration and focus to ensure accuracy of information.
• Prolonged periods of sitting at a desk
• Extra hours may be required from time to time to ensure deadlines are met.

If this all sounds like a fit for you and you are ready to join a rapidly growing company….

Then we want to meet you!

Apply Now!

Canature WaterGroup is an Equal Opportunity Employer

Job Type: Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:
• 1 year

• Day shift

Weekly day range:
• Monday to Friday

Work setting:
• In-person
• Office

• Plumbing: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:
• Whitestown, IN 46075 (Preferred)

Work Location: In person
Whitestown IN United States


Apply - Customer Service Representative / Plumbing Technical Whitestown