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jobs description

Bilingual- English & Spanish REQUIRED. We are looking for an experienced Insurance Customer Service Representative/ Account & Benefits Specialist to connect with our clients. Someone who is self-motivated with an ability to manage multiple priorities and deadlines. In this role, you will be responsible for answering customer inquiries, dealing with the day-to-day activities of our client... requests, and providing potential customers with detailed information about our products.To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills.Responsabilites

Learning and understanding company insurance products.

Answering calls and responding to customer inquiries with professional etiquette.

First point of contact for employees with questions on benefits

Accessing customer accounts and policy schedules.

Enroll/terminate benefit coverage for new hires/terminations

Coordinate with COBRA administrator to ensure appropriate continuation coverage and billing

Work with carriers to ensure all information is complete and accurate (address missing information, enrollment/term information, etc.)

Providing customers with detailed information about policies and products.

Forward customers to sales agents when a policy needs to be initiated or upgraded.

Problem-Solving Capabilities

Managing and helping maintain our internal database.

Help maintain Maxwell and Employee Navigator


Spanish Bilingual

Previous experience working as a customer service representative.

In-depth knowledge of insurance products and policy schedules.

Friendly and professional demeanor.

Excellent communication and interpersonal skills.

Basic computer skills and knowledge of database software.

Proficient in MS Office (Word, Outlook, Excel)

High-level typing skills.

Ability to explain detailed policy concepts in a simple way.

Education: High school or equivalent

Experience: Customer service: 2 years, or Insurance: 1 year (Preferred)

Preferred Qualifications

Associate degree in related field, but experience and/or other training/licenses may be substituted for the education if applicable

3 years of prior customer service experience

Schedule: Monday to Friday, Ability to commute/relocate: Fort Lauderdale, FL 33309Our work environment includes:

On-the-job training

Growth opportunities

Casual work attire

Job Type: Full-timePay: $40,000.00 - $50,000.00 per yearBenefits:


401(k) matching

Dental insurance

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance


Monday to Friday


Spanish (Required)

Ability To Relocate

Fort Lauderdale, FL 33309: Relocate before starting work (Required)

Work Location: In person

Additional information:Remote Job: Fully in-personEmployment type: Full-time
Cooper City FL United States


Apply - Insurance Customer Service (English/Spanish) Cooper City