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  • 1 week ago

jobs description

About us

The Drake Oak Brook, Autograph Collection is a premium and distinctive hotel in Oak Brook, IL. We are unique and customer-centric. Our goal is to provide our guests with an escape from the ordinary and deliver experiences Exactly Like Nothing Else...
• *Job Summary:**

We are seeking a Guest Service Agent to join our team in providing exceptional customer service and creating a positive experience for our guests. The ideal candidate will have a passion for hospitality and guest relations, ensuring that each guest feels welcome and valued during their stay.
• *Responsibilities:**

- Greet guests upon arrival and departure in a friendly and professional manner

- Assist guests with check-in and check-out procedures

- Handle guest inquiries, requests, and complaints promptly and courteously

- Provide information about hotel services, amenities, and local attractions

- Process reservations, cancellations, and payment transactions accurately

- Maintain a clean and organized front desk area

- Collaborate with other hotel staff to ensure guest satisfaction
• *Requirements:**

- Previous experience in guest services, front desk operations, or hospitality management preferred

- Knowledge of hotel procedures, phone systems, and reservation software

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment while maintaining a positive attitude

- Multilingual abilities are a plus

- Flexibility to work varying shifts including evenings, weekends, and holidays

- Diploma or degree in Hotel Management or related field is advantageous

Join our team as a Guest Service Agent to contribute to the success of our resort by delivering exceptional service to our guests.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Food provided
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Weekends as needed

Work setting:
• In-person

• Hotel experience: 1 year (Preferred)

Ability to Commute:
• Oak Brook, IL 60523 (Required)

Ability to Relocate:
• Oak Brook, IL 60523: Relocate before starting work (Preferred)

Work Location: In person
Oak Brook IL United States


Apply - Guest Service Agent Oak Brook