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jobs description

Auto req ID


Job Code

S0058M FSS Admissions Mgt IV

Department Office Location

USA - MA - Cambridge

Business Title

Associate Director of Enrollment Services


Division of Continuing Education

Salary Grade


Time Status



00 - Non Union, Exempt or Temporary

Additional Qualifications and Skills
• Supervisory experience
• Excellent oral and written communication skills. Proven ability
in using Word, Excel, and databases.
• Ability to work successfully with limited supervision.
• Understanding of best practices in the higher education
industry, with a focus on best practices in Enrollment
• Work experience in a high-volume customer service center,
preferably within a higher education environment.
• Understanding of the needs of adult learners and
non-traditional students.

Additional Information
• We will not provide visa sponsorship for this position.
• A cover letter is required for consideration.
• All formal offers will be made by FAS Human Resources.


Division of Continuing Education

Pre-Employment Screening

Education, Identity


Monday-Friday, 9-5pm

Job Function

Faculty & Student Services


Faculty of Arts and Sciences

EEO Statement

We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected
veteran status, gender identity, sexual orientation, pregnancy and
pregnancy-related conditions, or any other characteristic protected
by law.

Basic Qualifications
• Bachelor’s degree or equivalent work experience required
• Minimum of 7 years’ relevant work experience

Working Conditions

Work is performed in an office setting. Travel may be required. May
be required to work nights and weekends.

The health of our workforce is a priority for Harvard University.
With that in mind, we strongly encourage all employees to be
up-to-date on CDC-recommended vaccines.

Position Description

As one of the leaders within the Office of Enrollment Management at
the Division of Continuing Education (DCE), the Associate Director
of Enrollment Services leads two teams of frontline staff in
supporting our prospective and current students from across the
globe. By ensuring the teams offer a positive student experience,
the Associate Director helps DCE create a welcoming environment for
our students.

Duties and Responsibilities include:

Staff Management
• Supervises work and is responsible for evaluating performance
and career development for two manager-level direct reports.
• Oversees the training strategy for all Enrollment Services

Committee Work/Collaboration
• Serve on cross-departmental committees and taskforces to
suggest policy (ie Frontline Managers, Key Communicators, Safety
• Communicates with other departments to handle complicated
student and policy situations. Collaborates with other departments
to ensure knowledge and feedback is shared to enhance student

Application Management
• Manages two high school scholarship applications, for local
students interested in Harvard Extension School (HES) courses
• Responsible for determining eligibility, reporting results for
academic year, archiving applications, and implementing
recommendations for future improvements.
• Coordinates with Student Financial Services to ensure that
registration process runs smoothly.

Content Development
• Develops content for webinars and information sessions for
newly identified/prospective students and oversees the execution of
these programs.
• Develops, builds, and maintains content for the HES online
orientation for new students.

Data Management
• Analyzes team and individual performance data; demonstrates
strength in interpreting data from both standard and custom
• Uses data to create strategies to make the Enrollment Services
team more efficient.
• Creates reports to share data with senior leaders.

Vendor Management
• Coordinates with third-party vendors.
• Responsible for communicating and conveying information to the
vendor’s team and addressing concerns.
• Participates in educating DCE staff about thepartnership and
facilitates the relationship between DCE and the vendor.
• Responsible for monitoring lead flow volume in comparison with
budget and coordinating the flow of data between the vendor and

Technology Development
• Leads the development and implementation of new technology for
the Enrollment Services team, collaborating with AIT, marketing,
and other teams as required.

Strategic Planning
• Collaborates with the Director of Enrollment and Retention in
developing strategic plans for the department and makes
recommendations to improve its operations.

Commitment to Equity, Diversity, Inclusion, and

Harvard University views equity, diversity, inclusion, and
belonging as the pathway to achieving inclusive excellence and
fostering a campus culture where everyone can thrive. We strive to
create a community that draws upon the widest possible pool of
talent to unify excellence and diversity while fully embracing
individuals from varied backgrounds, cultures, races, identities,
life experiences, perspectives, beliefs, and values.


We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more
about our outstanding benefits package, which may include:
• Paid Time Off: 3-4 weeks of accrued vacation time per
year (3 weeks for support staff and 4 weeks for
administrative/professional staff), 12 accrued sick days per year,
12.5 holidays plus a Winter Recess in December/January, 3 personal
days per year (prorated based on date of hire), and up to 12 weeks
of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and
vision benefits, disability and life insurance programs, along with
voluntary benefits. Most coverage begins as of your start
• Work/Life and Wellness: Child and elder/adult care
resources including on campus childcare centers, Employee
Assistance Program, and wellness programs related to stress
management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with
contributions from 5% to 15% of eligible compensation, based on age
and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program
including $40 per class at the Harvard Extension School and reduced
tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90%
reimbursement up to $5,250 per calendar year for eligible courses
taken at other accredited institutions.
• Professional Development: Programs and classes at little
or no cost, including through the Harvard Center for Workplace
Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options
handled through the Parking Office, including discounted parking,
half-priced public transportation passes and pre-tax transit
passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access
to Harvard athletic and fitness facilities, libraries, campus
events, credit union, and more, as well as discounts to various
types of services (legal, financial, etc.) and cultural and leisure
activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)

LinkedIn Recruiter Tag (for internal use only)

Work Format Details

This position will be based in Cambridge, MA. Hybrid workplace
models in place at DCE with a minimum of 2 days per week on campus.
DCE or department may adjust these as necessary or

Additional details will be discussed during the interview process.
All remote work must be performed within one of the Harvard
Registered Payroll States, which currently includes Massachusetts,
Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia,
Illinois, Maryland, New Jersey, New York, Virginia, Washington, and
California (CA for exempt positions only). Certain visa types and
funding sources may limit work location. Individuals must meet work
location sponsorship requirements prior to employment.

About Us

The Division of Continuing Education (DCE) comprises four academic
units serving about 30,000 domestic and international students
annually, which allow Harvard to meet the learning needs of
intellectually curious and highly motivated students from high
school through retirement. Established in 1910, the Harvard
Extension School (HES) offers access to Harvard faculty for a
diverse community of adult learners, enrolling about 15,000
students. HES offers over 1,000 open enrollment courses — 85
percent of which are accessible online — and provides flexibility
through noncredit, undergraduate, and graduate courses, including
degrees, certificates, and a premedical program. The Harvard Summer
School, founded in 1871, offers around 450 credit and noncredit
courses both on the Harvard Campus and online, catering to 10,000
high school, college, and adult learners. Additionally, it offers
more than 15 international study abroad programs, hosting up to 300
students each summer. Harvard DCE Professional & Executive
Development delivers over 140 noncredit programs annually, reaching
more than 3,600 participants through online platforms and its
executive development center in Cambridge. The Harvard Institute
for Learning in Retirement offers about 140 peer-taught courses to
approximately 550 active members
Cambridge MA United States


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