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jobs description

Customer Service Jobs In Kenya.

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Job Description
• Enforce underwriting controls including on-barding, certificates, booking of business, documentation.
• Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
• Ensure profitability of the branch through quality control and on-boarding.
• Quality documentation timely turn around – TAT.
• Excellent customer service and retention support.

Qualifications, Experience and Competencies
• Basic level of proficiency with... Windows based applications such as MS Office, Excel, Word
• Proficient ability to analyse data and develop recommendations.
• Strong verbal and written communication skills
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
• Excellent interpersonal and communication skills that help with serving clients.
• Ability to learn new tasks/duties quickly (learning curve)
• A good team player
• Timely and organized.
• Continuous involvement in projects geared towards improving the customer experience.
• Proactive participation and support of operation’s initiatives

Skills and competencies
• Business related degree
• Customer service experience from a Multinational an added advantage
• Knowledge in customer service principles and practices
• Professional experience in an office setting using the telephone and computer as primary instruments to perform duties
• Ability to stay calm when customers are stressed or upset

Click Here To Apply
Eldoret Kenya


Apply - Customer Service Officer Eldoret