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Job Title: Deskside Support Technician

Location: Fort Belvoir, VA...

Clearance: Secret Security Clearance Required

Citizenship: US Citizenship Required
• Pending Contract Award*

Join our dynamic team as a Deskside Support Technician , where you’ll play a critical role in supporting office automation and information technology services. If you thrive in a fast-paced environment, possess extensive technical expertise, and excel in managing equipment ad software on a government managed network, this position is for you. As a Deskside Support Technician, you’ll be at the forefront of ensuring seamless IT operations and providing top-notch support to our clients and stakeholders.

Qualifications and Education Requirements:
• Bachelor’s Degree in a technical or scientific field (e.g., software/computer engineering, computer science).
• Six (6) years of experience in supporting office automation and Information Technology service requests for both Desk Side Support and Network troubleshooting.
• Experience with managing equipment and software on an Army managed network, including completing work order request forms, maintaining current equipment/software, and obtaining additional equipment/software.
• Knowledge of the process and action required for user maintenance.
• Act as initial user help desk specialist.
• Must have one of the following DoD 8570 AIT II certifications (CCNA, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP).
• U.S. Citizen with an Active Secret Security Clearance.

Job Duties:
• Provide IT support to the Product Management Office, coordinating with clients to maintain Government-owned equipment (e.g., Laptops, Printers, Multi-Functional Units, Video Teleconferencing and Secured Video Teleconferencing and Network Access Equipment).
• Serve as the liaison to the client for creating/changing/deleting users in the User Account Requests for the Biometrics office.
• Collaborate with BMD, TS Operations Lead, and the government client to resolve IT issues, develop cost comparison reports for purchase of new IT equipment, manage software licenses on all office Government owned equipment, and support property accountability and inventories for all government client IT equipment.
• Develop, staff, and finalize various IT-related products including Memorandum of Agreements/Understanding, IT cost comparison reports for the purchase of new IT equipment, preparation of IT SOP(s) in accordance with the client requirements and standards, and establishment of video teleconference (VTS) SOPs and training.

Non-Essential Functions:
• General Duty Requirements.

About Us

AttainX Inc. is SBA Certified 8(a), Women Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), CMMI Level 3, ISO 9001:2015 certified QMS and Silver Level SaFe Partner. For more than 12 years, AttainX, Inc. has delivered emergent technologies, software products, and high-quality services that meet the needs of our Federal Government customers.

The last 3 years have shown significant company growth as we have increased our contracts portfolio and hold the “Best in Class” contract vehicles, GSA MAS and OASIS Small Business and 8(a) Pools 1, 2 and 3. In addition, we are prime on several Agency Specific IDIQ’s and BPA’s with the National Oceanic and Atmospheric Administration, Department of Energy, Navy, Health and Human Service and the Defense Intelligence Agency.

AttainX is dedicated to quality and best practices for the services we provide. We understand our people are the key ingredient to ensuring our customers Mission and Goals are met with excellence.

Benefits

We are proud to offer competitive compensation and benefits packages to include paid vacation, medical, dental, vision, matching 401K plan, tuition/training reimbursement, and Long & Short-Term Disability.

EEO Commitment:

AttainX is an equal employment opportunity/affirmative action employer, we are committed to providing a workplace that is free from discrimination based on race, color, ethnicity, religion, sex, national origin, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, pregnancy, genetic information, or any other status protected by applicable federal, state, local, or international law. These protections also extend to applicants. Follow the links below to find out more.

EEO is Law Poster

EEO is Law Supplement

Pay Transparency Nondiscrimination Provision

Accommodations:

If you are an individual with a disability and would like to request a reasonable workplace accommodation, please send an email to Human Resources. Indicate the specifics of the assistance needed.

Physical Demands:

Sitting and working on a computer for long, continuous periods each day; effective communications by telephone, email, and face-to-face; standing, walking, and sitting; handling and feeling objects or controls; reaching; talking and hearing; lifting and/or moving up to 50 pounds; climbing ladders and use of building maintenance equipment, and specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

Work Environment: The noise level in the work environment is usually moderate.

PI241819100
Accokeek MD United States

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