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  • 1 week ago

jobs description

Position: Customer Support Engineer (m/f/x)
Location: Dillingen a.d.Donau

Our vision - your future

Cofinity-X is a joint venture founded in 2023 by BASF, BMW Group, Henkel, Mercedes-Benz, SAP, Schaeffler, Siemens, T-Systems, Volkswagen, and ZF. Established by industry experts, our company is primed for growth and is intended to be further led by professionals like yourself.
Your mission
• Drive technological advancements to decarbonize global supply chains, establish data sovereignty, and foster the data economy with digital business models & data contracts
• Own the resolution of customer inquiries, ensuring timely and effective solutions during core working hours
• Provide clear and constructive communication to customers through various channels, including support tools, email, phone, and video conference
• Collaborate with customer support colleagues to resolve complex issues, offer input for product improvements, and foster a collaborative work environment
• Build-up technical... skills and other professional competencies; participate in training sessions on novel technologies
Your profile
• Proven expertise in customer support role, with a track record of improving customer satisfaction
• Experience in IT and software companies
• Familiarity with customer support software and tools
• Very good communication and interpersonal abilities
• Proficiency in English is essential, German is a plus
Why us?
• Hybrid working model
• Balanced work-life balance with flexible working hours
• Annual training budget for continuous professional and personal development (1.500 EUR)
• Free choice of hardware, including private use
• Monthly lunch subsidy (up to 100 EUR)
• Deutschland Ticket for environmentally friendly mobility options
Dillingen Germany


Apply - Customer Support Engineer Dillingen