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  • 1 week ago

jobs description

Zero to Three years experience in an analytical position utilizing database programs and spreadsheet software.

Demonstrated experience in gathering, documenting, analyzing and drawing conclusions on data and information...

Demonstrated experience in performing a variety of functions and handling programs, projects, and assignments.

Candidate must demonstrate good oral and written communication skills.

May assist (under general direction) with developing specifications from which programs will be written .

Demonstrates working knowledge of 1 programming language, report production, and database structures.

Demonstrates the ability to read, write, and test code.

Associates degree in a related field required. Bachelors degree or equivalent experience strongly preferred.

Day to Day responsibilities :

Provide program / helpdesk support to all DR programs including but not limited to SDP, SEP, ELRP, BIP, API, CPP, RTP, OBMC, SLRP, CBP, and LCR.

Essential functions include :
• Support program enrollment / de-enrollment and ensure program eligibility for DR is met
• Provide exceptional customer service to both internal and external clients.
• Review and correct weekly account discrepancies to assigned programs.
• Resolve customer inquiries, including gathering and analyzing information to provide recommendations to both customers and Program Advisors.
• Required Skills;

High School diploma. Demonstrated experience in gathering, documenting, analyzing and drawing conclusions on data and information.

Demonstrated experience in performing a variety of functions and handling programs, projects, and assignments.

Candidate must demonstrate good oral and written communication skills.

Demonstrated experience providing excellent customer service.

Desired Skills : Associate's degree.

Associate's degree.

Ability to quickly learn work processes and computer systems.

Ability to learn concepts relevant to the electric utility industry.

Last updated : 2024-07-04
Rosemead CA United States

salary-criteria

Apply - Customer service analyst Rosemead