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jobs description

Job Description:

About the job
You will be working with professionals across the globe in a multicultural environment.

You will get practical, hands-on experience in troubleshooting, data analysis, problem solving, and you will work closely with our technical teams to ensure issues are resolved in line with our SLA's.

You will act as a liaison between technical and non-technical groups to enhance NIQ's infrastructure and internal services and will learn how to support and scale NIQ's Revenue Management and Optimization (RMO) technology from our corporate infrastructure to end users.
Using face-to-face and remote channels, you will be supporting NIQ employees and clients to meet project goals and expectations.

Interacting with people in all parts of the company will give you insights into a unique enterprise and corporate culture.

Key Accountabilities:
• Provide support and administration in line with the Support team's objectives
• Act as a single point of contact for RMO queries... from customers
• Analyze queries to determine the correct and efficient resolution
• Ensure support desk queries are actioned as per service level agreements, kept uptodate and always communicated to the end user in a timely manner.
• Escalate unresolved calls to the Support Lead and infrastructure/development support team
• Arrange external technical support where problems cannot be resolved inhouse
• Publish support documentation to assist both customers and internal team
• Report to the Support Lead on any issue that could significantly impact the business
• Develop a solid understanding of the NIQ RMO Applications
• Provide direct and remote support for NIQ's RMO Applications

Core Attributes:
• Experience of Data Manipulation tools (e.g., Excel, SQL)
• Experience in SQL /T-SQL and knowledge about SQL Server Databases systems.
• Ability to read, write and execute simple to complex SQL Queries
• Advanced Excel knowledge
• Ability to work creatively in a problemsolving environment.
• Knowledge of Price & Promotion (considered a plus)
• Ability to build relationships across business units, regions, and cultures to establish
- a network
• Understand conceptual and practical marketing and business operations
• Knowledge of Jira or other support tools (considered as a plus)

• You will be a selfmotivated achiever who gains satisfaction from providing excellent customer service
• Excellent verbal and written communication skills and telephone manner
• Excellent organizational skills
• A keen sense of urgency and the ability to multitask effectively
• Detail oriented with excellent analytical and problemsolving skills
• Encourage and maintain a positive employee culture of good communications, customer care and continuous improvement within team members
• Fluent English (both written and spoken).
Additional Information

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
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Our commitment to Diversity, Equity, and Inclusion

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
• NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process
Bogotá Bogota Colombia


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