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jobs description

Shop Manager -Mango
• Detect, anticipate and provideregular feedbacks on customers' needs, markets trends andcompetitors activities affecting the region/market
• Greet customers, offer assistance andserve them in order to ensure their needs and complaints areanswered in a timely manner with quality and customer servicestandards creating customer loyalty andportfolio
• Ensure a smooth and efficientreceiving process of items/shipments as well as monitor all kind ofinventory activities such as cycle counts and stock movementsincluding transfers between shops, transfers to/from warehouse,damaged items, devolution, etc.
• Analyzehourly/daily/weekly sales performance, monitor selling items,missing sizes/ items and collection rotation (in coordination withBM and VM) in order to identify replenishment needs, place accurateorders, meet stock performance objectives and maximize sales andsellout
• Prepare staff schedule based onbudgeted hours and/ or visitors' traffic, daily salestargets... events, operational needs (including shipments, stockcount, sale, etc.) as well as ensure the effective communication ofsales plans and set daily and hourly targets to the Shop/Departmentteam
• Recruit, train, motivate and evaluate teammembers to ensure that they have the necessary skill base andrequired image and that they are optimally enabled to maximizetheir potential and contribution to the company; conduct dailyJapanese meetings to keep the staff informed andengaged
• Log/update all commercial andoperational information as well as various requests on the providedplatforms (Helpdesks, Events, Loss Prevention application, etc.) ina timely and accurate manner
• Manage annualallocated budget by monitoring expenditure up to set limits,optimizing and reducing costs where possible and reportingvariances versus budget (validating it with concerned stakeholdersfirst)
• Oversee the shop's image andensure its compliance with the brand’s standards, verifyand follow up on the cleanliness, display and maintenance of theshop including the window, cash and stockroom

• Bachelor’sDegree
• 3 years of experience in a managerialrole; Previous experience in the industry/retail is a majorplus
• Fluency inEnglish
• Proficiency in MSOffice
Al Hidd Bahrain


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