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jobs description

Computer Scientist / ITSM Process Manager Service Request and Identity Access Management

Company: enercity

Location: Hanover

Employment Type: Full-time

Gender is not a deciding factor for us, what truly matters is your fit within our culture and team dynamic, along with a genuine passion for your work.
• As an ITSM Process Manager, your role involves overseeing, refining, and enhancing group-wide ITSM processes such as Service Request and Identity Access Management.
• You will develop strategies to optimize existing processes or introduce new ones to ensure seamless technical support.
• Project management will also fall under your responsibilities, including project supervision, concept development, and overseeing the execution of specifications.
• You will generate and analyze reports and essential metrics for management review.
• Additionally, you will offer guidance to key individuals within IT and non-IT departments across the organization.
• You should hold... a degree in computer science or similar field, along with ITIL certification. Previous experience in project management and relevant certification is required.
• Demonstrated expertise in ITSM and ITIL processes, as well as IT operations and quality, is essential. Strong conceptual thinking and problem-solving abilities are a must.
• Effective communication skills are crucial, along with reliability, customer focus, and the capacity to articulate and implement ideas convincingly.

If you are intrigued by our job posting but don't perfectly meet all criteria, worry not - we believe in growing together to bridge any gaps.

As a Process Manager specializing in Service Request and Identity Access Management, you will spearhead the establishment and continuous enhancement of IT service management protocols. You'll align them with enercity's business needs, identify areas for improvement in collaboration with specialized departments, and offer solutions for automation and digitalization.

Your role will involve propelling IT service processes forward to align with current and future business objectives, as well as advocating for forward-thinking process architecture and advising management.

If you are seeking a role that creates an impact, delay no more. We are thrilled to introduce you to your new position and enercity as an appealing employer.
The cherry on top - we provide you with these perks:
• Teamwork over hierarchy: We prioritize team success and mutual support over traditional hierarchies. Our managers have your back instead of micromanaging.
• Room for creativity: We encourage independent work and eagerly welcome your ideas to actively shape processes, products, and solutions.
• Ongoing development: We are dedicated to helping you reach your full potential from day one. Expect comprehensive onboarding and tailored training opportunities.
• Focus on health: Our workplaces adhere to ergonomic standards, and our medical services are available for any health-related inquiries or preventive measures.
• Work-life balance support: From flexible hours and remote work options to childcare facilities and assistance for caregiving, we strive to facilitate a harmonious work-life balance.
• Competitive compensation: We offer a secure and attractive salary package, along with special incentives like a company pension scheme.
• Remote work flexibility: Embrace a work environment that accommodates your preferences, whether it's a café, home, or elsewhere.
• Family-friendly initiatives: Our enercity day nursery provides opportunities for the children of employees, fostering learning through music and language programs.
• Convenient transportation: Enjoy subsidized public transport tickets and ample charging stations for electric vehicles.
• Meaningful work: Together, we drive progress in Hanover and contribute significantly to a better world through renewable energy initiatives.

Discover all the advantages!

We strive for excellence.

We are committed to empowering all employees to unleash their full potential, providing an environment filled with diverse opportunities. As a bonus, we receive accolades affirming our commitment.

If you are intrigued, take the leap and submit your application through our online portal.

For inquiries about your application, do not hesitate to reach out.

Franziska Pardigol
Hanover Germany


Apply - Job in Germany: Computer Scientist Hanover