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  • 1 month ago

jobs description

For our Client, we are looking for an experienced and committed individual for the position of Call Center Manager. If you are an experienced Manager, ready to take on the challenge of team management and strive for success in customer service, we are waiting for your application.

Join our team and let's achieve our business goals together!

What Will You Be Supporting Us With
• Developing new scripts, sales methods, and strategies,
• Managing the daily operations of the call center, including team supervision, task allocation, and performance monitoring,
• Developing and implementing customer service strategies aimed at increasing customer satisfaction and improving quality and operational efficiency indicators,
• Motivating and developing the team, including conducting training, coaching, identifying, and developing talents,
• Monitoring performance indicators, data analysis, and reporting to management.

Your Experience
• Minimum of 4 years of experience in a managerial or... outbound call center position,
• Experience in outbound hotline work,
• Excellent managerial skills, the ability to motivate a team, and build a positive work atmosphere,
• Ability to work under time pressure, manage stress, and effectively solve problems,
• Communication and negotiation skills, the ability to communicate effectively both internally and with customers,
• Proficiency in MS Excel at an advanced level,
• Knowledge of Bulgarian and English at a communicative level.

What We Can Offer You
• Attractive remuneration,
• Form of cooperation: employment contract or B2B,
• Comprehensive onboarding,
• Opportunity for professional development and advancement,
• Possibility to implement your own ideas,
• Work in an independent position,
• Friendly work environment
Plovdiv Bulgaria


Apply - Call Center Manager Plovdiv