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  • 1 month ago

jobs description

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.Position Summary:This position is responsible for providing problem... resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have an entrepreneurial spirit with individual initiative that delivers on a culture of doing everything possible to ensure that every customer they interact with feels satisfied in an empowered environment In addition, they will be responsible for adhering to personal performance metrics, accepting coaching, and improving their personal performance as instructed.Overall Responsibilities:Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.Records customer inquiries by documenting inquiry and response in customers' accounts.Supports account’s specific programsAssists in developing and streamlining proceduresNurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign informationAnswers telephone, e-mail, fax, letter, chat and newsgroup inquiries posed by customerAssists customers in enrollment process including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customerUpdates and maintains Contact Management System SoftwareCaptures and documents customer complaintsKeeps abreast of program changes and informational updates, ปริญญาตรี, 0 - 4 ปี, , English, TOEIC, Service, แปลภาษาอังกฤษ, Translator, Toefl, Ielts
Bangkok Thailand


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