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  • 1 month ago

jobs description

• Manages overall operations of the wine store. Must implement all policies and procedures of the company.
• Manages all other store specialists (clerks) and assists in coaching, training, scheduling, and evaluation of store specialists at branch level.
• Reports directly to Ownership and Head Office Management the overall performance, sales, and inventory of the store branch on a scheduled basis. (Daily/monthly sales, etc.)
• Responsible for direct sales and operations of cash register and inputting sales into POS/ Inventory System. Maintains proper handling of cash registry, processcredit card/debit, e-wallet transactions to facilitate payments and salestransactions.
• Responsible for sales performance and target achievement and motivates salesstaff to achieve targets.
• Upholds the brand image of Ralph’s Wines & Spirits and partner brands by displaying consistent professionalism and adhering to all company standards, policies, and procedures.
• Must provide exceptional customer... service to deliver a high-level customer experience.
• Must be proficient in communicating product and wine knowledge to the customer.
• Addresses customer complaints/problems in a friendly and professional manner.
• Ensures all inventory is accurate and is accountable for variances. Accountable for the proper handling and safe keeping of all stocks.
• Communicates with suppliers and processes the orders as needed.
• Coordinates shifting schedule with all store personnel.
• Maintains store staff job results by coaching, counselling, monitoring, and appraising job results.
• Protects employees and customers by providing a safe and clean store environment.
• Works with management in obtaining all necessary municipal permits, government certifications, and other relevant documentation required for the operation of the store.
• Proficient with Microsoft Excel, Word, and Email.
• Must be Day shift and Night shift flexible.

Job Type: Full-time

• Store Management: 1 year (Preferred)

• English (Preferred


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