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  • jobs
  • 1 month ago

jobs description

Apply by: 07/06/2024

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Why Choose Us

Choosing Capitec Bank means joining a forward-thinking and innovative environment where your contributions truly make an impact. The bank offers ample opportunities for professional growth and career advancement, ensuring that your development is always a priority. You'll be part of a supportive culture that values collaboration and mutual support, creating a positive and engaging workplace. Additionally, Capitec provides a competitive benefits package, including a competitive salary and comprehensive benefits. With a strong client-centric approach, Capitec Bank is committed to delivering... exceptional service and client satisfaction, making it an ideal place to grow your career.

About the role

As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls and chats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt, all while providing exceptional service and support.

Our ideal candidate has
• 1 - 2 years collections experience in a Collections/Sales Call Centre
• Grade 12 National Certificate/ Vocational
• Call centre experience.
• Chat experience
• Experience with Predictive Dialler, AWS Connect and MS Teams
• Proficiency in an African language
• Call centre processes and procedures
• Customer care and service protocol

What you will be doing
• Client Engagement: Call or chat with clients to negotiate credit repayments.
• Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.
• Product Assistance: Assist clients by providing product information and resolving collections-related queries.
• Professional Interaction: Maintain professionalism in all client interactions.
• Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.

Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Telephonic / Call skills
• Attention to Detail
• Negotiation skills

Conditions of Employment
• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals
Bell Ville Córdoba Province Argentina

salary-criteria

Apply - Agent: Collections (Chat Support) Bell Ville