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jobs description

Apt Resources is looking for a skilled Manager Catering Performance to join their client's team in the Airlines field in the GCC region.

In this exciting role, you will be responsible for managing Catering Operations globally on a 24/7, year-round basis, ensuring all flights depart on time with the agreed menus, stores, bars, and equipment while prioritizing safety and compliance.

You will monitor and assess caterer performance against set metrics, striving for continuous improvements, and ensuring all suppliers meet their strict requirements.

• Supervise catering services network, ensuring budget compliance, reducing meal wastage, and identifying cost-saving opportunities.
• Lead a network of 100+ suppliers to provide catering services for cargo operations worldwide.
• Develop, monitor, and enforce detailed Service Level Agreements (SLAs) with suppliers, collaborating with Procurement to implement service credits for enhanced performance.
• Establish and ensure... adherence to operational Standard Operating Procedures (SOPs) for catering services.
• Create and execute a catering supplier performance recognition program with monthly reporting.
• Monitor performance, devise improvement strategies, and oversee supplier activities to meet Catering Services or Ground Services team expectations.
• Ensure strict adherence to health, safety, and security policies by all catering suppliers, taking immediate action to address any shortcomings.
• Investigate noncompliance issues raised by external parties and implement Corrective Action Plans.
• Ensure consistent service delivery globally.
• Keep abreast of market trends and updates.
• Define departmental objectives and priorities aligned with business objectives.
• Train and develop staff for effective succession planning.
• Bachelor's degree in Hospitality Management or related field.
• Minimum 8 years of relevant experience in flight catering operations management.
• Proven supplier management skills with tangible results.
• Proficiency in managing SLAs for performance enhancement.
• Expertise in Operations Management with diverse workforces.
• Comprehensive knowledge of inflight catering operations in a multinational airline.
• Excellent written and verbal English skills.
• Strong managerial abilities including delegation, mentorship, and fostering teamwork.

• Background in airline or flight catering industry.
• Food safety diploma.

To Be Disclosed
Amsterdam Netherlands


Apply - Manager Catering Performance Amsterdam