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  • 1 month ago

jobs description

The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel. The position offered is for a Corporate Travel Consultant, East Coast, Central and West Coast hours, across all time zones in the US. The candidate must have exceptional verbal... and written skills.

PRINCIPLE RESPONSIBILITIES:

SERVICE
• Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their requirements, with a desire to exceed client expectations at all times by going the extra mile
• Effectively manage your workload to meet all deadlines as required, internally or client-driven
• Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
• Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation
• Pre-trip approval knowledge will be an advantage
• Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients
• Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
• Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance
• Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
• Good knowledge of high-speed domestic and intercontinental rail options required

SAVINGS, PRODUCT KNOWLEDGE AND OPTIMIZED VALUE
• Deliver cost-effective solutions across all aspects of travel
• Proactively identify and implement opportunities to add value to each booking through specialist supplier relationships
• Utilize a detailed understanding of the client policy to drive compliance for the client while maximizing the opportunity to enhance the traveler experience
• Knowledge and ability to apply a variety of fare types and contracts to air bookings, including privately contracted fares, round-the-world fares, air passes, creative fares and published fares
• Qualify opportunities for and proactively deliver split and combination fare ticketing where appropriate
• Proactively identify cross-market and local inventory differences, and when these should be taken advantage of
• Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriate
• Procure the best hotel rates for clients utilizing GDS and non-GDS channels
• Monitor all bookings for fare/rate-saving opportunities up until the completion of the trip

CONTINUAL DEVELOPMENT
• Have an enthusiastic and willing-to-learn attitude, attending all relevant training/coaching as required
• Achieve individual and team-based objectives through the annual Performance Development Review

SKILLS, KNOWLEDGE AND EXPERIENCE
• Must be fluent in English (excellent verbal and written language)
• Experience and knowledge of pre-trip approval systems
• Manage the issuance of your own ticket for both Air and Eurostar
• Calculate your reissues and changes on time, working in liaison with the Ticketing Department.
• Exceptional telephone manner and good written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines • Has achieved a continuous record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing VAII (formally BA2)
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Good knowledge of US Domestic and European rail provider frameworks and reservation systems.
• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
• Knowledge of Low-Cost Carriers in the market and their different products available.
• Experience with mixed-mode booking tools, and how to support both offline/online bookings.
• Have a ‘team player’ approach to an office environment
• Experience in using MS Word and Excel software packages
• Excellent interpersonal skills
• Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.
• Flexible approach to working environment and willingness to work on at different office locations.
• Ability to build a good rapport with all clients

REQUIRED, PREFERRED EDUCATION AND EXPERIENCE:
• High school diploma or equivalent required
• Previous related experience preferred
• 5 years of previous work experience as a travel agent for TMC or a similar agency
• Travel experience to a variety of destinations preferred, domestic and international.

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Philadelphia PA USA

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