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  • 1 month ago

jobs description

Job Description:

ICEYE is seeking a part-time Client Support Manager to join our team on a remote basis. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role.

Responsibilities:
- Manage a portfolio of clients, providing ongoing support and serving as the main point of contact for any inquiries or issues
- Develop strong relationships with clients to ensure satisfaction and loyalty
- Work closely with the sales team to identify opportunities for upselling or cross-selling products and services
- Track and analyze client data to identify trends and improve overall client experience
- Collaborate with internal teams to address client needs and resolve any challenges that arise
- Manage a team of client support associates, providing guidance and support as needed
- Monitor client satisfaction metrics and implement strategies to improve overall client satisfaction
- Stay up-to-date on industry trends and best practices in client... support management

Requirements:
- Energetic and resourceful personality traits
- At least 5 years of experience in client support or a related field
- Strong people management skills
- Attention to detail and ability to prioritize tasks effectively
- Excellent communication skills, both written and verbal
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and manage time efficiently
- Bachelor's degree in business, marketing, or a related field preferred

Benefits:
- Employee discounts
- Joining Bonus
- Vision insurance
- Opportunities for professional development and growth within the company

Working Environment:
At ICEYE, we believe in building strong connections and treating colleagues like an extended family. Our team is dedicated to supporting each other and working towards shared goals.

Deadline to Apply:
June 29, 2024

Equal Opportunity Statement:
ICEYE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Client Support Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Helsinki Finland

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Apply - Client Support Manager - Remote Work Helsinki