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jobs description

Job Description:

We are looking for a dedicated and independent Client Support Associate to join our team at Smartly.io. This is a full-time, remote work opportunity based in Turku, Varsinais Suomi, Finland. As an Associate-level team member, you will be responsible for providing top-notch support to our clients and ensuring their success with our platform.

- Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner
- Collaborate with internal teams to troubleshoot and resolve client issues
- Assist clients with onboarding and training on our platform
- Conduct research and provide insights to help clients optimize their campaigns
- Monitor client performance and recommend strategies for improvement
- Maintain accurate records of client interactions and feedback
- Stay up-to-date on industry trends and best practices to better support our clients
- Inject a sense of joy and vibrancy into the work... environment

- Bachelor's degree or equivalent experience
- Minimum of 3 years of experience in client support or related field
- Strong attention to detail and ability to multitask effectively
- Excellent communication and problem-solving skills
- Independent thinker with the ability to work well in a remote setting
- Ability to work collaboratively in a team environment
- Proven track record of customer service excellence
- Proficiency in Microsoft Office and CRM software
- Research skills to identify client needs and trends

Personality Traits: Independent, Dedicated
Soft Skills: Attention to Detail, Research

- Travel and spending expenses covered
- Paid Time Off (PTO)
- Free accommodation

Deadline to Apply: July 1, 2024

Equal Opportunity Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Client Support Associate - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Helsinki Finland


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