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  • 1 month ago

jobs description

Our client delivers dynamic and exceptional hospitality solutions in Africa that connect local and global travelers to our communities in a sustainable and relevant manner. Since their inception, they have long been driven by their purpose of making local holidays more accessible and inspiring wanderlust across the most diverse destinations in South Africa.

We are currently seeking an energetic and results-driven External Sales Executive to join their team in the Western Cape. This individual will play a crucial role in driving sales and promoting their hospitality services in the field. If you are passionate about the hospitality sector and have a proven track record in sales and marketing, we encourage you to apply.

Ideal candidate will have a suitable set up to work from home. As this is in the hospitality industry, weekend work is unavoidable, and you will be expected to work weekends, with time off in the week in lieu of.

Key Responsibilities
• Client Engagement: Serve as the... primary point of contact for clients, responding to inquiries, providing information, and addressing concerns in a timely and professional manner. Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
• Product Knowledge: Develop a comprehensive understanding of our hospitality services and offerings. Effectively communicate the value propositions and benefits of our services to clients.
• Sales Generation: Proactively reach out to existing clients to identify upselling and cross-selling opportunities. Generate leads and follow up on inquiries to convert prospects into clients. Use a CRM or lead management system to record and assign leads.
• Quoting and Proposal Creation: Prepare accurate and detailed quotes for clients based on their specific needs. Create compelling proposals that highlight the value of our services and address client requirements.
• Order Processing: Facilitate the order process, ensuring seamless transactions and timely delivery of services. Collaborate with other internal departments to coordinate and fulfill client requests.
• Sales Reporting and Analysis: Maintain accurate and up-to-date records of sales activities, client interactions, and order statuses. Provide regular reports to the sales manager on sales performance and achievements.
• Customer Feedback and Improvement: Gather feedback from clients to understand their satisfaction and areas for improvement. Communicate client feedback to relevant teams to contribute to continuous improvement.
• Collaboration with Sales Team: Work closely with the external sales team to provide support in achieving overall sales targets.Coordinate efforts to ensure a cohesive and customer-centric approach.
• Promote the company and Ownership: Train sales agents/bookers on effectively promoting the benefits and features of the company to event leads. Highlight the advantages of the company / ownership, such as access to exclusive resorts, discounted rates, and flexible vacation options. Provide sales agents/bookers with marketing materials, including brochures, videos, and presentations, to showcase the value of the company.

Requirements Theoretical Knowledge
• Fluent in English and Afrikaans
• Bachelor’s degree in Marketing, Business, Hospitality Management, or a related field.
• Minimum of 2 years of face-to-face experience in Timeshare, Banking, Financial or Insurance sales and marketing
• Strong interpersonal, communication, and presentation skills.
• Ability to work independently and as part of a collaborative team
• Willingness to travel as required for client meetings and events
• Code 8 drivers license & own vehicle

Behavioral Competencies
• Motivated & ambitious: Go getter! Willing to show initiative & build own pipeline.
• Accountable: Trust & consistency shown through day to day, as well as taking ownership of responsibilities
• Communication Skills: Clear articulation, active listening, asking insightful questions, and tailoring communication to resonate with clients.
• Adaptability: Embracing change, staying calm under pressure, quickly adapting to new situations, and learning from experiences.
• Relationship Building: Building rapport, demonstrating empathy, maintaining a customer-centric focus, and establishing long-term connections.
• Resilience: Demonstrating perseverance, handling rejection with grace, maintaining motivation during difficult periods, and learning from failures.
• Influence and Persuasion: Building compelling arguments, demonstrating product knowledge, addressing objections effectively, and tailoring pitches to meet client needs.

• Salary: R15 000 - R18 000
• Lucrative Commission
• Petrol is claimed to and from activations and home sits
• Cellphone allowance
Cape Town South Africa


Apply - External Sales Representative - Travel and Tourism I Western Cape Cape Town